General Custodial - US Hwy W Hiawassee, Georgia, United States

Description · Summary of Position · This role is essential in maintaining the beauty and functionality of our resort and marina, ensuring that all guests enjoy a safe, clean, and welcoming environment. You will be responsible for general cleanliness of public spaces at the proper ...

Job description

Description

Summary of Position

This role is essential in maintaining the beauty and functionality of our resort and marina, ensuring that all guests enjoy a safe, clean, and welcoming environment. You will be responsible for general cleanliness of public spaces at the property, both indoor and outdoor spaces.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, and brand standards, the following are the Essential Functions of this position:

1. Maintain the highest level of professionalism in conduct and appearance at all times.
2. Carry out the property's 'It's All Here' culture in words & action.
3. Be empowered to guarantee total guest satisfaction.
4. Display hospitality and professionalism to guests at all times.
5. Assure that all interactions with guests are handled in a legal, ethical manner.
6. Comply with Company Standards of Service as outlined
7. Project a favorable image of The Ridges Resort to the public at all times.
8. Treat guests, vendors, customers and co-workers with professionalism and respect at all times.
9. Complete Departmental, and property standards training as assigned.
10. Maintain a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.
11. Have a thorough knowledge of emergency procedures.
12. Clean and sanitize public areas and resort facilities (e.g., lobbies, restrooms, lounges, pools, fitness centers)
13. Ensure guest amenities (e.g., towels, toiletries) are restocked and arranged neatly
14. Maintain cleanliness of outdoor areas including walkways, parking lots, and pool decks
15. Empty trash and recycling bins and ensure waste is disposed of properly
16. Report any maintenance or repair needs to the appropriate department
17. Follow health and safety regulations to ensure a clean and safe environment for guests and staff
18. Interact with guests in a friendly and helpful manner, responding to requests and providing assistance as needed.
19. Perform any other duties directed by the Director of POM and/or Vice President.

Competencies

1. Problem-Solving – Ability to troubleshoot issues efficiently and implement solutions.
2. Attention to Detail – Ensuring that the resort grounds are clean, safe, and visually appealing at all times.
3. Time Management – Prioritizing tasks effectively to meet deadlines while maintaining high standards.
4. Customer Service – Interacting politely with guests and addressing their concerns or inquiries.
5. Safety Awareness – Understanding and following safety regulations to ensure the well-being of staff and guests.
6. Team Collaboration – Working well with other staff members to ensure smooth operations.
7. Equipment Operation – Skill in operating machinery and tools, such as mowers, trimmers, and power tools.

Supervisory Responsibility

N/A

Work Environment

This position operates in indoor and outdoor environments with exposure to varying weather conditions, including sun, wind, and rain, especially during peak season. This position requires being around water and vessels, walking around dry, wet or uneven docks, marinas, and boat storage areas. Operating multiple vehicles is required. A required uniform or dress-code must be worn. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to use hands and fingers to handle or lift items as well as operating a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 100 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is an hourly position with full time and part time availability. Due to the nature of hospitality operations, which include weekends, evenings, and holidays, the job can extend into overtime hours, especially during busy seasons or large events for full time employees.

Qualifications

Preferred Education and Experience

1. High School Education or Equivalent is Required.
2. General housekeeping/custodial experience in the hospitality industry preferred.