- Receive all guests with a warm sincere welcome in a timely manner
- Respond to guest inquiries and requests in a courteous and polite manner
- Provide information to guests regarding our venues, menus and pricing
- Anticipate guest needs
- Maintain accurate count of all assigned monies
- Prepare guest checks through POS terminal functions
- Process guest payment by cash, credit card, venue comps and all other appropriate tender types
- Verify by checking guest Identification when using credit card and/ or debit card
- Collect required signatures from guests
- Obtain and return issued bank each day, count the bank and ensure its balances
- Sign all cash out slips legibly
- Stock Admission station with proper supplies
- Responsible for following proper check out procedures
- Keep working area clean and free of debris throughout shift
- Keep are organized and well stocked
- Ensure nightly/ weekly and opening/ running/ closing duties are completed
- Ability to multi-task
- Assist all other team members as needed
- Create and maintain a sense of urgency
- Appear in uniform for all shifts and promotional activities at scheduled time
- Inform management of any complaint, comments or incident. Refers all unusual requests to Manager for proper handling
- Publicity / promotional activities: Pose for pictures as requested by management. Participate and appear in marketing, publicity or media materials when requested
- Ability to create and maintain service rapport through the company corporate philosophy
- Adhere to all company Standard Operating Procedures and Service Sequence Standards
- Recognize and cultivate regular guests and repeat business
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Hangs and organizes coats and other guest belongings within the designated order system
- Records and maintains guests checked-in belongings through a ticketing system
- Responsible for control of coat check tickets and proper care and custody of guest garments
- Returns personal belongings to guests in an orderly and efficient manner
- Add in requirements as needed
- i.e. High School Diploma Required or equivalent / Bachelor's Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
- Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
- 18+ years of age
- Ability to write and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
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Admissions Attendant - Las Vegas, United States - Tao Group Hospitality
Description
Job DescriptionThe Admissions position must ensure friendly, efficient, accurate and complete service to all guests while maintaining a positive, upbeat attitude and a professional appearance. The position consists of receiving and disbursing money at venues. Responsible for using a POS system and processing payments through credit card, debit card, and cash transactions. Work coat check area upon managements request.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
