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    • Front Desk Coordinator - Encinitas, CA - Revive Med Spa

    Revive Med Spa
    Revive Med Spa Encinitas, CA

    1 month ago

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    Description

    Front Desk Coordinator

    At Revive Med Spa, we are seeking a detail-oriented and organized Front Desk Coordinator to join our team. This role will be responsible for ensuring the front area is setup and appears professional, checking clients in and out, describing products and their benefits, communicating with customers, and maintaining a working knowledge of our various products and services.

    Key Responsibilities:

    • Maintain front area setup and appearance
    • Check clients in and out for appointments
    • Describe products and explain their benefits and uses to potential customers
    • Communicate with customers in person, by phone and via message to understand their needs
    • Maintain a working knowledge of the company's products and services
    • Establish and nurture relationships with clients visiting the store
    • Monitor messaging systems for client communications
    • Complete administrative tasks, such as processing and recording sales, as needed

    Additional Responsibilities:

    • Monitoring and accounting of product rebates and monthly promotions (2 hours/day): updating medical providers regarding specials and rebates available to clients, interfaces with product representatives as needed, and corrects errors associated with codes and expired rebates.
    • Med Spa Schedule: Working with the Clinical Administrator to optimize productivity by tracking provider hours, identifying scheduling needs, vacation requests, appointment times, and other data as requested.
    • Med Spa Education and Event Schedule: With the Clinical Administrator, updates schedules and training calendar, disseminates information to medical providers regarding training dates, times, locations, manages logistics of training day, and assists management in onboarding for Medical providers.
    • Retention Analysis for medical providers: Working with the Clinical Administrator to assess and compile data on client visits for each medical provider, to determine retention on a quarterly, semi-annual, or annual basis.
    • Participates in management and provider meetings to take meeting minutes and provide updates regarding inventory/rebate/schedule.
    • Ticket Auditing (3 hours/day)
    • Other duties and responsibilities as determined by upper management.

    Requirements:

    • Must be able to lift 25 lbs
    • HS Diploma required
    • Must be vaccinated against COVID-19

    Preferred Qualifications:

    • One to two years of experience in a relevant area of aesthetic medicine
    • 2-3 years of front desk experience
    • Previous medical spa experience a plus
    • Familiarity with relevant software, including Zenoti, Microsoft Office, and Filemaker
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