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- Provide Comprehensive Customer Support: Offer pricing, quotes, detailed product information, literature, and samples to customers, ensuring they have all necessary details to make informed decisions. Offer ongoing support throughout the purchasing process.
- Efficient Order Management: Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Logistics Coordination: Arrange deliveries, facilitating smooth transactions from order placement to product receipt.
- Effective Returns Handling: Process product returns swiftly and professionally, resolving any associated issues to the customer's satisfaction.
- Customer Relationship Management: Confirm and update customer information, fostering strong, long-term relationships. Identify opportunities for additional purchases and engage in technical discussions to address customer queries.
- Solution Promotion: Actively promote products, solutions, and services to meet customer needs, enhancing their overall experience.
- Conflict Resolution: Address and resolve customer complaints promptly and effectively, ensuring high levels of satisfaction and retention.
- Continuous Learning and Improvement: Stay abreast of product changes and developments, answering customer questions and providing information on warranties and terms of sale. Inform customers of deals and promotions to enhance their purchasing experience.
- Process Enhancement: Continuously evaluate processes and identify opportunities for improvement to enhance the customer experience. Implement suggestions based on customer feedback, including product enhancements and website improvements.
- Collaboration and Support: Work closely with the customer service manager to maintain high service standards. Serve as an inside liaison to the outside sales team, facilitating effective communication and identifying potential business relationships.
- Proficiency in Software: Demonstrate proficiency in MS Office applications, particularly Excel, Word, and Outlook, to efficiently manage tasks and communications.
- Excellent Communication Skills: Possess exceptional written and oral communication skills to effectively interact with customers and internal teams.
- Customer Relationship Management: Exhibit excellent customer relationship skills, building and maintaining lasting connections.
- Analytical Ability: Perform basic mathematical calculations and interpret documents such as procedure manuals and work instructions accurately.
- Problem-Solving Skills: Demonstrate strong problem identification and resolution skills to address customer issues effectively.
- Self-Motivation: Show high levels of self-motivation, energy, and enthusiasm to drive customer satisfaction and achieve sales targets.
- Organizational Skills: Maintain strong organizational skills, staying updated on reseller activities and statuses consistently.
- Integrity and Work Ethic: Uphold a high level of integrity and work ethic, contributing positively to the company's culture and values.
- Education: Possess a high school diploma or General Education Degree (GED).
- Experience: Have 2-3 years of direct work experience in sales or tele-sales, with prior experience in retail and/or wholesale sales preferred.
- Comprehensive Benefits: Enjoy dental and vision coverage, along with generous PTO, sick leave, and paid holidays.
- Employee Discounts: Receive discounts on products for yourself and your family/friends.
- Positive Work Environment: Thrive in a positive and friendly work environment where employees are acknowledged and rewarded for their exceptional contributions.
Customer Service Representative - Stafford, United States - Link Staffing
Description
LINK Staffing Services has partnered with our nationally well-known client to fill immediately available Customer Service roles. You will be joining a team-centered environment where openness, transparency and accountability are encouraged at all levels.
The right candidate will be a dependable, motivated, career-minded individual who is eager to join the team and jumpstart their career.
The Customer Experience Representative role operates in a professional office setting.
Essential Functions:
Knowledge, Skills, and Abilities:
Minimum Qualifications:
What's In It For You: