Residential Program Manager - Upper Marlboro - EBED Community Improvement Inc.

Description

Residential Program Manager

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Full Job Description

EBED Community Improvement Inc. is a non-profit company located in Upper Marlboro, Maryland.

Our mission at EBED is to provide quality community and home-based services to participants with intellectual disabilities and their families throughout Maryland with integrity.

We recognize our responsibility to maintain the highest standards of quality services and individual care through the employment, retention, and promotion of staff who demonstrate an attitude of service excellence and a commitment to all aspects of EBED's mission.

We strive to provide an environment conducive to personal and professional growth for our employees with a setting for a "participant first" attitude toward the day-to-day conduct of our business.

EBED is searching for experienced candidates for the position of Program Manager.

If you are looking for an exciting place to work, please take a look at the list of responsibilities and qualifications below.

Employment Status:
Full-Time Exempt


Reports to:
Director of Residential Services


Location:
Upper Marlboro, Maryland


Generous Benefits & Salary:
Salary based on experience and qualifications.

Excellent benefits including medical, dental & vision for team members and eligible dependents, defined benefit pension plan, and 403b plan.

The organization also offers a generous paid time off (PTO) & holiday schedule.


Position Summary:

The Residential Program Manager is accountable and responsible for the ongoing performance improvement of programs at EBED Community Improvement, Inc.

The Residential Program Manager works closely with the Agency Management Team to provide leadership for EBED's efforts to continuously improve the safety, effectiveness, efficiency, individual-centered services, equity, and timeliness of health care services to all participants.

The Residential Program Manager is responsible for directing the overall development, implementation, and integration of the Agency's Performance and Quality Improvement initiatives.

Work involves responsibilities related to program reporting and improvement plans.

The Residential Program Manager is responsible for the safety, welfare, training, and overall operations of all participants residing under their supervision while applying best practices to ensure clinical and environmental supports are in place to provide quality services that are important to and for the individuals.

The Residential Program Manager will provide direct care services to participants living in the home he/she supervises in a manner that promotes growth, independence, and dignity.

Essential Duties and Responsibilities

• Recommend process changes to enhance operations or improve outcomes as needed.
• Collaborate with Agency management to develop and implement tracking and monitoring systems to ensure the Agency's compliance with federal, state, and county regulations and accreditation standards.
• Perform on-site audits at each licensed site to evaluate compliance with agency processes and Code of Maryland Regulations (COMAR) requirements and accreditation standards. Reviews include, but are not limited to, personnel files, policies and procedures, incident logs, health care documentation, emergency preparedness, and infection control activities.
• Guide site staff in developing quality improvement data and collection procedures.
• Prepare and submit site survey reports to appropriate administrators, including recommendations for improvement, if applicable.
• Assist with the review and analysis of financial, clinical, and operational performance indicators as assigned.
• Establish and maintain effective and cooperative working relationships with management and staff at each site.
• Participate as required in quality improvement responsibilities.
• Audit medical records and monitor performance measures related to healthcare risk management, sentinel events, and trends.
• Oversee new staff orientation and ensure ongoing required staff trainings are completed, including training related to Person-Centered Plans (PCP) and Behavior Plans (BP), to support quality service delivery and regulatory compliance.
• Coordinate staff and on-call schedules.
• Supervise Certified Medication Technicians in the home while ensuring compliance with performance standards as they relate to agency requirements.
• Present and implement all agency policies and procedures.
• Assist and provide crisis/preventive intervention services under the training and direction of the Psychologist.
• Ensure all behavior/crisis incidents are properly documented.
• Act as Interim Director of Residential Services in the absence of the current Director of Residential Services.
• Work directly under the direction of the Director of Residential Services while maintaining individual home assignments.
• Ensure all incidents are documented.
• Perform other job-related duties as assigned.

Reports/Paperwork:

• Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly, and annual reports as scheduled.
• Routinely review all required reports, logs, mail, and requests, maintaining an organized filing system.
• Completes attendance for individuals and submits to the Finance Department.
• Assists with the preparation of internal/external monitoring, surveys, and audits

Finance:

• Coordinate all aspects of program financial procedures including monitoring of participants' expenses.

Maintenance:

• Oversee maintenance of the site and vehicles to include cleanliness, decor, safety issues, emergency, and situations; practice preventative maintenance; ensure compliance with OSHA standards.
• Completes environmental checks to ensure the home and living areas are safe, clean, and sanitary condition.
• Program Managers will conduct environmental checks on assigned apartments/homes.
• The employee agrees to cooperate with Agency and DDA Staff during any inspection or investigation.
• Perform additional duties as required by the nature of the position or as requested by the supervisor.

Other Functions:

• Assists with clinical and administrative documentation required for the assigned shift and work location.
• Initiates and maintains communication with management and other staff as part of a comprehensive treatment team relative to events occurring.
• Completes grocery shopping and home supplies for assigned homes.
• Maintains availability during normal business hours and after business hours to address any emergencies and/or issues of concern.
• Performs other duties as assigned

Experience and Qualifications:

• Bachelor's Degree preferred in health, human services, or business preferred or four (4) years of related work experience with a concentration on quality improvement, human services, and/or risk management programs, data gathering, analysis, and reporting. (3) years in a supervisory role in a community residential setting preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite, Google Suite
• Proven ability to handle multiple projects and meet deadlines.
• Demonstrated success and comfort in working in a very fast-paced environment and ability to handle multiple projects while meeting deadlines.
• Ability to interact and effectively communicate courteously and tactfully with managers, co-workers, participants, vendors, and stakeholders.

Training requirements and skills:

• Exceptional Knowledge of state regulations and accreditation standards Code (especially COMAR) for Residential Program preferred
• Experience working with developmentally disabled adults
• Valid State-issued Driver's License (Maryland)
• Must complete a successful drug test and criminal background check.
• Must have a current PPD
• Must possess a current Certified Medication Technician (CMT) certification. xhmxlyz
• Must have all state-required training.

Proficiency in the use of computers for:

• Electronic Software
• Internet
• E-mail

Benefits:

• 403(b)
• 403(b)

Match

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off Plan (PTO)
• Retirement Plan
• Free Parking
• Free Training and Mentorship

Schedule:

• 8-hour shifts
• 12 pm - 8 pm

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