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Automotive Technician - Dublin, United States - Midwestern Auto Group
Description
Automotive TechnicianOur product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.
At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.
Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele.
Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle's operation and maintenance requirements.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic.If your goals and values align with MAG's, we want you to join our team.
About this Position:
Responsible for identifying vehicle issues and performing necessary maintenance and/or repair work. Possesses advanced background and knowledge of vehicles to efficiently execute high quality repairs. Familiar with the operation of high-tech features, microchip-controlled systems, and electrified vehicles. Responsible for attainment of Customer Service Index/Net Promoter Score targets.
Responsibilities include:
Diagnose, repair, and maintain vehicle automotive systems including engine, drivetrain, suspension, brakes, electrical, HVAC, etc.
Performs specified work with efficiency, accuracy and in accordance with dealership standards and manufacturer specificationsCollaborates with Service Advisors and provides complete estimate of labor, parts, and timingMaintains open lines of communication with Service Advisors to ensure customers are well informedFollows operations standards in completing all necessary repairs and maintenancePerforms quality checks on work and road tests vehicles as requiredDocuments findings, repairs and maintenance on repair orders and inspection sheets per company and manufacturer's requirementsBuilds customer relations and promotes loyalty and referrals by delivering timely, high-quality repairsMaintain clean, organized and safe work environment and service bayEnsures achievement of CSI/NPS targetsStays current on required manufacturing training
Work Experience:
Minimum of 2 years of experience and manufacturer or ASE CertificationWell versed in repair of all electrical and mechanical vehicle systemsKnowledge of new vehicle technologiesExperienced in use of computers and technical equipment to diagnose vehicle issuesUse of hand and power tools to repair and replace partsExtensive experience in performing routine vehicle maintenance and warranty itemsDemonstrated effectiveness in handling complex technical repairsReading, analyzing and interpreting common technical journalsDetermining the cause of operating issues and deciding how to solve problemsExperience in working with Dealer Management Systems (preference for CDK)
Proper handling and disposal of hazardous materials/waste in accordance with procedures/regulationsAbility to translate technical information to Service Advisors/customersEducation/License/Certifications:
High School Diploma or GEDValid driver's license and clean driving record
Key Competencies:
Attention to detailEfficiencyProblem solvingStrong work ethicCustomer service orientation
Total Rewards:
Competitive flat hourly rates with earning potential up to $150,000+ annuallyStart-up compensation guaranteesTechnician mentorship programsCompany paid factory training - Factory rewards programsCareer progression programs & opportunitiesRelocation assistance, tool allowances, tuition reimbursement (case-by-case, based on experience & qualifications)
Medical, Dental and VisionLife, Short-Term, and Long-Term disabilityPaid time off including, vacation, holidays, and sick time401K with company match up to 4%Discounted manufacturers lease programService and parts discountsCompany provided uniformsFlexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on SundaysCareer Growth:
Training and development programs to advance knowledge & skillsCareer mobility across 14 European brands MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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