Senior Customer Success Manager - San Francisco - FleetWorks

    FleetWorks
    FleetWorks San Francisco

    1 day ago

    $90,000 - $150,000 (USD) per year *
    Description

    Every year, companies spend over a trillion dollars moving freight across the U.S. — but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that.

    We're building voice agents that transform the chaotic freight booking process into a modern, intelligent marketplace. Our agents replace the endless phone calls, texts, and emails and match truckers who want to get paid with loads that need to be moved.

    We have a small, high-agency team working out of our office in SOMA. As the second member of the customer success team, you will be a true owner of your work, managing our most critical relationships and defining the customer success motion from the ground up.

    What you'll do

    • Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
    • Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform.
    • Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
    • Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
    • Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features.
    • Learn from others and teach those around you.

    What we look for

    • Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment.
    • A "builder" mindset: You are excited to be the second member of the team and want to work on 0-1 projects like building playbooks and defining processes.
    • Technical aptitude: You are comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers to make sure we deliver on our promise.
    • A healthy appreciation for hard problems—we are transforming a massive, complex industry and we're just getting started.

    How we'll get to know each other

    • 45 minute intro call, what you've worked on that you're proud of, your goals and motivations and to figure out how that might fit in with what we're working on at FleetWorks.
    • 45-min interview with a team member you'll work with if you join, so that we can get to know how you think about customer success and collaboration.
    • Case study or presentation to see how you approach customer challenges.
    • Paid onsite work trial so that we can get to know how you work and you can get to know us.
    • We'll talk with your references to help us understand how to best support your development at work—we might do this after you've signed your offer.
    • Transparent offer process that clearly outlines how we came to the compensation package we're offering, including the current and potential value of your equity.

    What we offer

    • Top tier cash and equity compensation—we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
    • Competitive medical, dental, and vision benefits.
    • Fully covered lunches and dinners.
    • The opportunity to learn quickly, grow fast, and be rewarded for your contributions.

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
  • Work in company

    Manager, Brand Success

    Only for registered members

    This role is an exciting opportunity to be part of the early team for Faire Australia. Faire's quality, depth, and breadth of brands are its strongest value to retailers. · In this role, you are directly contributing to the company's success by leading the team responsible for dr ...

    San Francisco

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Zifo seeks a Customer Success Manager to join their commercial team in South San Francisco. This position will involve conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies. · ...

    San Francisco

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    As a Customer Success Manager at Jobbluff you'll be the primary point of contact for job seekers using Jobbluff ensuring they not only understand our platform but also achieve measurable career outcomes. · ...

    San Francisco

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Multiply is hiring a Customer Success Manager to own the post-sale experience for our employer partners. · ...

    San Francisco, CA

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're AdsGency AI — an AI-native startup building a multi-agent automation layer for digital advertising.We're backed by top-tier investors and growing fast — expanding our customer success team to support the next generation of advertisers powered by AI. · ...

    San Francisco

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption enablement and usage of Factory. · ...

    San Francisco Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're building the first AI-native CRM designed for the most ambitious go-to-market teams. · ...

    San Francisco Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Ketch is hiring a Customer Success Manager to own post-implementation customer relationships and drive adoption, long-term value, and expansion across a portfolio of mid-market and enterprise customers. · ...

    San Francisco $150,000 - $170,000 (USD) Full time

    1 month ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. · Be a part of the AI revolution with sustainable technolog ...

    San Francisco, CA - US $95,000 - $150,000 (USD) per year

    1 day ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking an experienced Customer Success Manager who lives our company values of customer-centricity, striving for ambitious goals, and respect for colleagues and clients. · Serve as the lead point of contact for your assigned accounts, providing exceptional customer servic ...

    San Francisco, CA

    4 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are expanding our U.S presence and hiring builders to engineer human judgment into the core data pipelines of the world's most advanced models. · ...

    San Francisco, CA

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Intercom CSMs work with thousands of exciting customers from a variety of industries to help those customers realize the full value of their Intercom investment. · They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption ...

    San Francisco

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager is responsible for establishing and maintaining strong relationships with key contacts across client organizations. They will become an expert on the Teambridge Platform, provide technical consultation to ensure clients maximize value, and monitor cus ...

    San Francisco Full time

    1 month ago

  • Work in company

    Partner Success Manager

    Only for registered members

    At Side we believe everyone should own their path. Side partners with top-producing real estate professionals to help them own and operate their own boutique real estate companies without the legal regulatory or operational complexity of running a traditional brokerage. · ...

    San Francisco $125,000 - $135,000 (USD)

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. · ...

    San Francisco, California

    1 week ago

  • Work in company

    Partner Success Manager

    Only for registered members

    We are looking for an exceptional Partner Success Manager to build, own and scale our partner relationships across the accounting and consulting ecosystem. · ...

    San Francisco, CA

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success team on DoorDash's In Store org supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, · collaborative group of relationship builders, problem solvers, and product experts who help dri ...

    San Francisco, CA

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. · 2-5 years of Customer Success or related GTM experience at a B2B SaaS startup. · Strong relationship-building, communication, and organizational skills. · ...

    San Francisco, CA

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're building the first AI-native CRM — designed for the most ambitious go-to-market teams. · Our Customer Success team is integral to how we build, grow, and deliver value. · ...

    San Francisco $125,000 - $165,000 (USD)

    1 month ago

  • Work in company

    Partner Success Manager

    Only for registered members

    Rillet serves finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight. · ...

    San Francisco

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    +Job summary · We are seeking an experienced Customer Success Manager to own relationships with some of Heymarket's largest accounts and drive value for them. · +Qualifications 3+ years of experience in Customer Success, Account Management, or similar customer-facing role in B2B ...

    San Francisco

    1 week ago

Jobs
>
Senior customer success manager
>
Jobs for Senior customer success manager in San Francisco