Customer Support Specialist - Plano, United States - Home Partners of America
Description
Job Title:
Customer Support Specialist
Department:
Resident Care Center
Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S.
If you're looking for an opportunity to learn and grow as a professional in a mission-driven business with a supportive and positive culture, come work with us We are looking for team members who are inspired by the opportunity to expand housing access and provide residents with paths to homeownership.
Your Role:
We are seeking a dedicated Customer Support Specialist to join our dynamic call center team.
As the first point of contact for a diverse range of customers, including prospects, applicants, residents, vendors, and agents, you will play a pivotal role in providing exceptional customer service.
Your ability to actively listen, empathize, and resolve inquiries will contribute to the overall positive experience our customers have with our company.
What will you be doing?Responsibilities:
Serve as the first point of contact for customers, demonstrating a strong commitment to offering comprehensive support across various interactions.
Quickly identify problems and provide solutions, ensuring that the customer feels supported and valued.
Cultivate an in-depth understanding of customers' requirements and proactively offer supplementary information to cater to both current and potential future needs.
Strive to meet or exceed customer service metrics while considering the company's bottom-line objectives.Uphold a consistently positive, empathetic, and professional demeanor when interacting with customers, upholding our commitment to exceptional service.
Proactively maintain an in-depth knowledge of all policies and services to accurately answer questions.
Skillfully navigate software, databases, scripts, and tools to facilitate efficient and accurate customer interactions.
Escalate necessary issues or inquiries to the proper channels, enabling timely resolution and customer satisfaction.
Attain key performance metrics, including talk time, after-call work, customer satisfaction, and call quality, to contribute to the overall success of the team.
Fulfill any duties and responsibilities as delegated by management, displaying flexibility and commitment to the team's goals.What we look for:
Qualifications:
High school diploma or equivalent is required for this position.
Prior experience in customer support or a call center environment
Minimum 2 years of customer service experience is required.
Knowledge in residential leasing and/or property management experience is preferred.
Intermediate proficiency in Microsoft Suite.
Problem-solver who is energized by dealing with a variety of challenges in a high volume, fast-paced environment.
Able to adapt effectively to a constantly changing environment.
Superior conflict resolution and customer service skills.
Superior listening, verbal, and written communication skills.
Proven customer service skills both internal and external.
Ability to work a flexible schedule including evenings and weekends as needed.
We encourage you to apply even if you don't meet all of the qualifications
Who is Home Partners of America?
Chicago-based Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S.
Through its innovative Lease Purchase program, Home Partners offers residents transparent and flexible paths to homeownership, and its Choice Lease program expands that mission to open up new homeownership possibilities for low-to-moderate-income families and historically under-represented communities.
For more information, please visit .Perks/Benefits:
We offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else
Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave for pregnancy loss or failed adoption, and eldercare/special needs.
Hybrid working environment
EEOC Statement:
Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind.
All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.
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