- Create training material, such as knowledge base articles, videos and tutorials.
- Test the validity and accuracy of the knowledge base articles through workflows in the Freshworks ITSM system.
- Create end user communication plans and emails for project launch activities.
- Create change adoption plan and training materials for our end Users.
- 2+ years proven experience as a technical writer in the software industry.
- Excellent written and verbal communication skills.
- Excellent ability to adapt writing style and tone to target audience to technical and non-technical Users.
- Write, edit and review technical documentation/knowledge base articles for accuracy and clarity.
- Create/develop communication plan and emails for project launch communications to user community.
- Proven self-starter with technical aptitude to quickly learn how to use software systems and then write how to documentation and knowledge base articles.
- Able to work quickly and independently.
- Experience with ITSM ticketing systems like Freshservice and Service Now
- Experience in video creation tools
- Experienced in working with collaboration tools, such as Sharepoint, MS Office, Visio,
- Bachelor's degree or equivalent practical experience
-
IT Service Desk Specialist
3 weeks ago
Bayforce San Ramon, United StatesThe Service Desk Technician is responsible for assistance in the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software. As a Service Desk Technician, you will work closely with the other members of the IT team to solve user i ...
-
Service Desk Technician
5 days ago
Nextgenpros Inc Palo Alto, United StatesHi · Hope you are doing good. · We have a job opportunity for Service Desk Technician. This is a contract position. Please check the job description and let me know if you are fine with this. · Job Title: Service Desk Technician · Location: Palo Alto, CA · Duration: 6 Months · J ...
-
Service Desk Analyst
1 week ago
Amerit Consulting San Francisco, United StatesOur client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Service Desk Analyst · ________________________________________________________________ · NOTE- THIS IS 100% ...
-
IT Service Desk Analyst
1 week ago
Amerit Consulting San Francisco, United StatesOverview: · Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished IT Service Desk Analyst. · *** Candidate must be authorized to work in USA without requiring sponso ...
-
Service Desk Analyst
1 week ago
TEKsystems Redwood City, United States: · Seeking a Service Desk Analyst to join our team. We primarily answer calls and address tickets from the various departments for a variety of University IT supported services. We pride ourselves on providing excellent customer service to all of our clients. · If you are expe ...
-
Service Desk Analyst
6 days ago
Amerit Consulting San Francisco, United StatesOur client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Service Desk Analyst · ________________________________________________________________ · NOTE- THIS IS 10 ...
-
Service Desk Analyst
3 days ago
Siri InfoSolutions Inc San Francisco, United StatesJob Description · Job DescriptionHey · Hope you are doing great. · My Name is Pradeep Singh I am reaching out to you today because we have your resume in our database and wanted to check if you are currently available in the market and actively looking for an opportunity. Please ...
-
IT Intern, Service Desk
1 week ago
Black Diamond Group San Francisco, United StatesBlack Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated so ...
-
Service Desk Analyst
2 weeks ago
Select Source International Stanford, United StatesJob Description · Job DescriptionJob Title: IT Service Desk Analyst · Location: Stanford, CA 94305 · Duration: 7 Months · Summary: · Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and produc ...
-
As-Needed" Service Desk Administrator
2 days ago
City and County of San Francisco San Francisco, United StatesCompany Description · Interested applicants are encouraged to apply immediately as the application filing period may close at any time. · We manage and prepare for everyday and not-so-everyday emergencies in San Francisco. Our dispatchers answer 9-1-1 when you call. Our planner ...
-
Service Desk Technician II
2 weeks ago
Fluence Mountain View, United States Full timeAbout Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean ...
-
Service Desk II
3 weeks ago
Irvine Technology West Valley City, United StatesPlease note this is a CONTRACT TO HIRE opportunity located onsite in Salt Lake City (daily onsite required). · Role: · Provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems and software installati ...
-
Service Desk Analyst
1 day ago
Infinite Computer Solutions San Francisco, United StatesJob descriptionIdentify and diagnose issues and problems. · Categorize and record reported queries and provide solutions. · Support problem identification. · Advise users on appropriate course of action. · Monitor issues from start to resolution. · Serve as the first point o ...
-
Entry level IT Service Desk Technician
2 weeks ago
R.F. MacDonald Co. Hayward, United StatesJob Description · Job DescriptionDescription:Job Type: Full-time · Location: Hayward , CA · The Entry Level Service Desk Technician is responsible for delivering end-to-end support for employees by assisting in maintaining proper desktop computer and software operations and ensur ...
-
Senior IT Service Desk Engineer
2 weeks ago
Cellares San Francisco, United StatesPosition SummaryWe are seeking a highly motivated collaborative Senior IT Service Desk Engineer who will be responsible for the effective operation of IT Technical support services in alignment with Cellares's corporate objectives.The successful candidate will plan, coordinate, a ...
-
University IT Service Desk Analyst
1 week ago
Maxonic Palo Alto, United StatesMaxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a · University IT Service Desk Analyst · Job Description: · Job Title: · University IT Service Desk Analyst · Job Type: · Contract · Job Location: · ...
-
Service Desk Administrator II
1 day ago
Guardant Health Palo Alto, United StatesJob Description · The IT Service Desk Administrator II will be primarily responsible for providing world class IT user support to meet our technical business needs. Job responsibilities include Desktop support, End user support, system and infrastructure configuration and suppor ...
-
University IT Service Desk Analyst
17 hours ago
Ask Staffing San Francisco, United States"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". · Job Title: University IT Service Desk Analyst · Duration: Months · Location: Stanford, CA 94305 · PR Range: $25/hr - ...
-
University IT Service Desk Analyst
7 hours ago
Talent Software Services Stanford, United States: · **Start as on-site, once trained up can begin some work from home days (gradual - start with 1 day) · Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, liv ...
-
Senior Service Desk Engineer
3 weeks ago
Commonwealth Fusion System Milpitas, United StatesCommonwealth Fusion Systems (CFS) has the fastest, lowest cost path to commercial fusion energy. · CFS collaborates with MIT to leverage decades of research combined with groundbreaking new high-temperature superconducting (HTS) magnet technology. HTS magnets will enable compact ...
Technical Writer, IT Service Desk - San Ramon, United States - Five9
Description
Job Description
Job DescriptionJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five 9 is looking for two month contract for a detail-oriented technical writer who will work with the IT PMO & Desktop Support Team to develop, manage and maintain internal documentation, how to videos, and knowledge base articles. In this role, you will be responsible for creating clear, concise documentation and change adoption and communication plans and materials for our ITSM platform and Virtual Agent project.
Key Responsibilities:
Requirements
Preferred qualifications
#LI-REMOTE #LI-PC1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here:
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
