Technical Support Engineer - Orlando, United States - Magnit

Description

This is a temporary role through Magnit Global supporting one of the world's leading technology companies.

Client Details

Job Position :
Technical Support Engineer

Client :
ServiceNow

Location :
Orlando, FL, San Diego, CA or Santa Clara, CA
Duration : 6 – 8 Months (Possibilities of Extensions)

Only US Citizens and GC Holders

Role Overview:
Senior Technical Support Engineer

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies.

This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.


Skills & Experience:
4+ years' experience as a Developer or Database Administrator role
Applied experience with JavaScript, required
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing and debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in scripting languages - JavaScript, Python, Unix Shell, etc.
Experience with relational databases (e.g. MySQL, Oracle)
Experience with OS - Linux, Unix, Windows
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
Demonstrated ability to perform under pressure


Preferred Skills:
A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript.
Advanced MySQL experience
Experience in debugging source code
Proficient with Linux commands

Experience

Bachelor's degree:
Computer Science or equivalent area of study


Location:
Orlando, FL, San Diego, CA or Santa Clara, CA

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is:
$49/ hour-$52/ hour

Benefits:
Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

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