Quality Manager - Athens, United States - Schneider Electric Norge AS

Description

The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites.

The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across distribution center site.

What will you do?
Manage Quality and the Customer Experience in the Distribution Center
Manage the performance and competence of a team of quality techs, quality engineers and claims processors
Be the Voice of the Customer

Interact regularly with customers to better understand their expectations and concerns
Represent the voice of customer and drive the customer centricity within the entity
Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans

Quality Excellence

Run Customer Service and Quality related processes (Issue to Prevention)

Drive Quality Excellence in Supply Chain (from Suppliers to Customers:
receiving, picking, packing, shipping, transportation, returns, etc.)
Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
Contribute to the Tailored Supply Chain implementation
Suggest technology or new processes to minimize human error thru automation

Quality System

Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
Advocate to drive and implement the Global directives and policies
Manage the Quality Management System (IMS) of the entity
Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
Identify & capitalize on best practices in quality
Ensure the right level of competency for the CS&Q teams

What qualifications will make you successful?
Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer)
3+ years of experience in a Quality role
Experience in logistics operations
Experience in driving improvement through problem solving methodologies such as 8D
Process robustness experience (PFMEA)
Customer Oriented mindset
Project Management skills
Strong communication and influencing skills
Experience with managing people
Strong Analytical skills
Change management skills
Lean Six Sigma certification
Experience with ISO methodologies and practices
Experience on Quality fundamentals and Quality basics from automotive
Basic knowledge of APQP (Advance Product Quality Planning)
Basic knowledge with IATF 16949
Experience with Preventive actions (Poka Yoke and Jidoka)
What's in it for me?
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more
Who will you report to?
Distribution Center Director
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a

meaningful

purpose

in joining our mission to

bring energy and efficiency to enable life, progress and sustainability for all.
We believe in

e

mpowering

our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace

inclusion

as a fundamental value, ensuring that every voice is heard and valued.

We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your

M

eaningful, Inclusive

and

Empowered

career

at Schneider Electric.
€34.2bn global revenue

• 12% organic growth

employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires

to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion

here

and our DEI Policy

here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion,

color

, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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