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  • Key Holder - Burlington - Fatface Corporation

    Fatface Corporation
    Fatface Corporation Burlington

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Key Holder Role in Burlington Store

    To put the customer at the heart of everything you do, support your store manager in leading the team to success by living the FatFace Vision & Values.

    Commercially manage KPIs set by the store manager and maximize profitability through the retail plan, driving sales, managing costs, and delivering our Brand through the visual proposition.

    Assist in developing the crew so they reach their full potential, while ensuring high standards of customer service and store presentation.

    Act as a brand ambassador, promoting the FatFace brand and culture to customers through your team.


    Responsibilities:

    • Support the store manager in meeting and exceeding targets for Sales, Payroll, and Stock integrity, thereby delivering profit expectations.
    • Proactively manage performance across all business KPIs.
    • Assist in delivering the successful implementation and maintenance of the brand proposition in your store.
    • Ensure the store is working to budget through effective scheduling, cost controls, and crew productivity.
    • Hold a full-working knowledge of operational procedures to effectively hold the store when required.
    • Ensure correct procedures are adhered to in a professional manner for staff and store, including cash & stock, health & safety, office, security of premises, key holders, and loss prevention.
    • Deliver excellent customer service standards, keeping the customer at the heart of all decisions, and championing the FatFace Vision & Values in store.
    • In the absence of your store manager, communicate and liaise with Head Office to influence and maximize the stock package.
    • Alongside your Store Manager, use commercial creativity to maximize sales opportunities unique to your local market and communicate this constructively at all levels.
    • Assist your store manager in recruitment, training, and team development, through leading by example and creating a motivating work environment.
    • Aware of your own development needs and team succession.
    • Execute the FatFace Visual proposition to company standards.
    • Abid by all FatFace policy and procedures.
    • Delegate duties to meet operational needs of the store that supports the Store Manager.
    • In the absence of your Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and crew development.

    Experience:

    • Previous experience in retail management within a recognized brand.
    • Demonstrable experience of working with KPIs and sales and performance targets.
    • Experience of leading, coaching, and managing teams, including recruitment, training, development, and performance/disciplinary management.
    • Management level experience of operational, stock, IT, and cash management systems.
    • Experience of working with a multi-channel brand from a store perspective delivering Order in Store/Click and Collect proposition preferable.
    • Proven experience of excellent standards of visual merchandising.
    • IT literate.
    • Excellent communication skills.
    • Influencing, problem-solving, and decision-making skills.
    • Excellent planning and organization skills with a high level of attention to detail.
    • Sound understanding of working with a brand. Proven experience in delivering results through others.

    Skills and Abilities:

    • Strong customer focus.
    • Brand awareness.
    • Adaptable communication style.
    • Leadership and People Management.
    • Planning and Organizing.
    • Computer literacy.
    • Strong personal drive.

    Compensation and Benefits:

    Compensation is commensurate with experience.


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