Culture & Office Administrator - Columbia, MD

Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the leading advanced AI digital technology partner across the healthcare industry. We're a team ...

Job description

Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the leading advanced AI digital technology partner across the healthcare industry. We're a team passionate about leveraging cutting-edge science to improve lives, united by core values of collaborative innovation, accountability to excellence, customer focus, efficiency, and unwavering integrity, quality, and safety.

At Welldoc, you'll thrive in a collaborative and innovative environment where your contributions directly impact our mission. Recognized as a Great Place to Work for the past four years and named to Modern Healthcare's Best Places to Work 2025, as well as being an industry thought leader featured at SXSW and in the Wall Street Journal and Economist, we invite you to make a real difference in healthcare with us.

Job Purpose
As our Culture and Office Administrator, you will wear two very important hats. You'll be the operational engine that keeps our physical (and virtual) office running smoothly, and the creative spark behind our team engagement, events, and internal community.

This role requires an on-site presence in our Columbia, MD office in order to efficiently support the needs of our workforce and office space. Some flexibility is available for occasional remote work (up to 1 day/week).

Responsibilities
Office Operations & Logistics

• General Operations: Manage the front-of-house experience, greeting guests and ensuring the office is always "tour-ready." Manage multi-line phone system, deliveries, and inquiries.
• Supply Chain Management: Keep the kitchen stocked, the tech cabinet organized, and the inventory lists up to date. You'll manage relationships with all office vendors and work to optimize processes and procedures.
• Space Management: Act as the primary point of contact for building management, maintenance, and security. Proactively manage space needs for employees.
• Onboarding Concierge: Work with IT to ensure systems are prepared and shipped for new hires, ensuring they have their swag, tech, and a warm welcome on Day 1.

Culture & Community

• Event Architect: Plan and execute everything from weekly lunch and learns and employee events to providing support for company and client onsites.
• Recognition Champion: Manage our internal celebrations (birthdays, work anniversaries, life milestones) to ensure every team member feels seen.
• Internal Comms: Keep the team informed and inspired through announcements, newsletters, or digital signage.
• Culture Champion: Actively look for ways to improve the employee experience, spearhead initiatives, and serve as a connector between individuals and teams. Assist in the development of employee surveys and aid in data analysis.
• Onboarding Support: Work with HR team to create new employee onboarding schedules and support orientation activities. Facilitate onboarding sessions as needed.

CEO Support

• Tackle the coordination and logistical support for meetings and events for CEO.
• Perform photocopying, mailing, filing and faxing duties as needed or requested for CEO.
• Schedule travel for CEO and executives as required.
• Support Board meetings, executive on-sites, and other CEO attended events.

Required Skills & Experience

• 3+ years of experience managing the employee experience in an office setting.
• Working understanding of human resource principles, practices, and procedures required.
• A Natural Connector: You genuinely enjoy interacting with people and can build rapport with anyone from the CEO to the delivery driver.
• Hyper-Organized: You're the person who has a "system" for everything. Chaos doesn't stress you out; it gives you a puzzle to solve. You can work with interruptions and still get the job done. Excellent time management skills are required.
• Proactive: You don't wait to be told what to do. If you see a lightbulb out or a process that's broken, you fix it. Flexibility/can do attitude is a must for this role.
• Creative Flair: You have an eye for detail and design, whether it's decorating the office for a theme or making a slide deck look sharp.
• Systems Experience: Proficiency with Microsoft Word, PowerPoint, Excel is essential. Experience with Google Suite a plus.

WellDoc operates in ISO 13485 and MDSAP regulated and HITRUST compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.

Required Education

Bachelor's Degree in business administration, human resources, communication or related field; OR

An equivalent combination of education and experience (e.g., 4 years of relevant professional experience in addition to the required experience listed above)

Compensation & Benefits
Welldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, medical insurance, dental insurance, vision care, life and disability insurance, retirement benefits and the opportunity to participate in health savings accounts and/or dependent care accounts. The anticipated salary range for the position is $60,000-$80,000 annually, and will be based on relevant education and experience.

Upon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company's customers, with which you may be working in this role, and will at all times be administered all applicable laws.
Welldoc is an equal opportunity employer
and prohibit discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status
.