- Through Strategic Partnerships: Build and maintain strong and credible relationships across Corteva IT.
- Harmonizes Business Needs IT Strategies:Keeps a secure and differentiating employee or customer experience at the forefront of all they do.
- Oversees clear business capability definition and ensures alignment to technology products and services are in place to support.
- Enables a High-Quality IT Product Portfolio: Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools.
- Monitors and Measures All IT Products, Platforms, and Services: Regularly review metrics and health dashboards to assess availability and productivity of not only the products within their portfolio, but that of the Corteva enterprise; proactively identifies services and service levels to manage business-partner expectations.
- Technology IQ: Grow in knowledge and understanding of leading and emerging technologies and IT operations practices related to their associated technology product families. Participate in industry peer groups to understand industry trends.
- Business IQ: Build an understanding of their business partners and how they fit within Corteva overall; participate in industry peer groups to understand industry trends.
- Powerful Communicator: convey intention for mutual understanding of risk and reward.
- Effective IT Partnership Management: Understands how to negotiate and manage operations through use of Managed Services Agreements (MSA) or other third-party relationships and activities.
- Stays Curious: Deep understanding of Corteva strategic/operational challenges and determines how to meet current and emerging business needs.
- Supports Common Ways of Working: Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders.
- Setting and realizing the vision for IT solutions for their aligned set of product families.
- Lead and drive sustainable operations for IOCS and in many cases for all of Corteva IT.This includes critical services such as incident, problem, and change management, along with other ITIL services.
- Frequent interactions with IT Product Owners to better understand current and future operational needs related to IT Service Management, monitoring and reporting or other products and services within their portfolio.
- Deployment and oversight of a Corteva IT Global Operations Center who mission is monitoring and proactive avoidance of production issues and impacts.
- Responsible for end-to-end product management for their portfolio, including financials. Ensures that products and services deliver expected value.
- Maintain high levels of security, availability, performance, and scalability of infrastructure operations.
- Establish, maintain, and regularly test robust disaster recovery / business continuity plans and processes for their portfolio.
- Establish strong connections between the respective teams within IT. They should have a deep understanding of the interdependent relationship between infrastructure, information security and the applications/services.
- Effectively manage external service providers and IT services agreements I.e. SLA's and OLA's.
- Ensure personnel and infrastructure are in compliance with external FDA & SOX regulations. Participate in audits as required.
- Develop and maintain close partnerships with associated functions within Corteva IT including Software Development and Support, ERP, Enterprise Architecture, Portfolio and Program Management, and Cybersecurity.
- Proactively advises ITLT on technology opportunities and innovation.
- Works with business and IT leaders to determine investment portfolio for each product family and product therein.This includes total product lifecycle financial management.
- Seek, embrace, and maintain strategic partnerships with product vendors and suppliers.
- Provides leadership, coaching and direction to a team of highly skilled global workforce of employee and contingent workers.
- Incorporate operational excellence standards into daily operations to continually improve performance.
- Minimum 10+ years in IT with 5+ years in leadership roles focused on leading IT Service Operations, andor product management for Infrastructure and Operations.
- Bachelor's degree, or similar experience, in Computer Science, Information Technology, Business Administration, Engineering, or relevant field.
- Excellent Process Management skills.
- Excellent product management skills.
- Strong written and oral communication skills.
- Excellent analytical and critical thinking skills.
- Strong ability to engage with a global team and provide coaching and oversight.
- Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.
- Ability to thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques
- ITIL, Agile PMP certification.
- Operating in an Infrastructure as Product (IaP) environment.
- Service Now certification andor equivalent experience.
- Experience in strategy, customer service, and internal consulting.
- Excellent project and program management skills.
- Good financial acumen and financial analysis skills.
- Proven success in contributing to a collaborative environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Numerous development opportunities offered to build your skills
- Be part of a company with a higher purpose and contribute to making the world a better place
- Health benefits for you and your family on your first day of employment
- Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
- Excellent parental leave which includes a minimum of 16 weeks for mother and father
- Future planning with our competitive retirement savings plan and tuition reimbursement program
- Learn more about our total rewards package here -Corteva Benefits
- Check out life at Corteva
- Accessibility Page for Contact Information
- For US Applicants: See the 'Equal Employment Opportunity is the Law' poster
-
Service Manager
5 days ago
Goodyear Tire & Rubber Company Urbandale, United StatesIMMEDIATELY HIRING - APPLY TODAY Starting pay for the market: $ $38.00/hr Primary Work Location: 11957 Douglas Ave Urbandale, IA 50323 Shift Information: We offer two shifts running from 9 am-6 pm and 9 pm-4 am About the Role: What will Service Manager, Manager, Retail, Automotiv ...
-
Manager Underwriting Services
1 week ago
Hail L.L.C. Johnston, United StatesEssential Job Duties and Responsibilities: · Assist VP Underwriting and AVP Underwriting in development and implementation of business plan for the division. · Assume the day-to-day responsibility of the Agribusiness Underwriting Technician team. · Assist in recruiting and hir ...
-
Nursing service manager in
2 weeks ago
Redwood Ventures Cumming, IA, United States Freelance**At the heart of our work at AWO is always the individual, for 100 years now** · Seniors, families, children and young people, as well as people with disabilities - AWO is committed to these people every day with heart. In all areas of work, we offer specialists and support staf ...
-
Deputy Nursing Service Manager
2 weeks ago
Stellar Enterprises Waukee, IA, United States Freelance**Join our Waukee, IA team and experience a familiar Charleston atmosphere combined with an open and motivated team, as well as diverse nursing tasks at our newly opened ItzTerrassen residential and nursing home in 2022. Located in the Upper Franconian city of Coburg, all balconi ...
-
Nursing Service Manager
2 weeks ago
ZephyrTech Dawson, IA, United States FreelanceThe "Seniorenfamilie Hering" nursing home in Dawson, IA is a gerontopsychiatric residential group where 13 residents are fully cared for and supported. · The name "Seniorenfamilie" is not just a name, but a daily way of life for us. · Due to our small size of 13 residents, the ad ...
-
Service Manager
1 week ago
DH Pace Company, Inc. Grimes, United StatesOverhead Door Company of Des Moines , a DH Pace Company, Inc., aspires to hire a Service Manager who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and in Service Manager, Manager, Mec ...
-
Associate Service Manager
1 week ago
Tesla Urbandale, United States**Associate Service Manager** · ????Vehicle Service????Urbandale, Iowa?? ID113915????Full-time Teslas Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. · Expectations and Responsibilit ...
-
Service Manager
1 week ago
DH Pace Grimes, United StatesOverhead Door Company of Des MoinesTM, a DH Pace Company, Inc., aspires to hire a Service Manager who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a hi ...
-
Service Manager
2 weeks ago
Hy-Vee Grimes, United StatesHy-Vee - NE Gateway Drive [Department Supervisor] As a Service Manager at Hy-Vee, you'll: Supervise and coordinate activities of employees in all areas of the store; Ensure proper customer service throughout the store and address specific customer issues; Train workers in store p ...
-
Department Manager of Financial Services
1 week ago
Stellar Enterprises Winterset, United StatesAbout A.S.I. Wirtschaftsberatung AG: · Since now apply, we have been advising academics throughout Germany on all professional and financial issues, from study planning to career start, initial insurance questions, setting up their own practice, buying property, and retirement an ...
-
Service Manager
2 weeks ago
Hy-Vee Windsor Heights, United StatesHy-Vee - University Ave [Department Supervisor] As a Service Manager at Hy-Vee, you'll: Supervise and coordinate activities of employees in all areas of the store; Ensure proper customer service throughout the store and address specific customer issues; Train workers in store pol ...
-
Candeo Johnston, United StatesJob Type · Full-time · Description · Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfi ...
-
Candeo Johnston, United StatesJob Type Full-timeDescriptionCandeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling live ...
-
Service Manager
4 days ago
D.H. Pace Company, Inc. Grimes, United StatesJob Description · Job DescriptionOverhead Door Company of Des MoinesTM, a DH Pace Company, Inc., aspires to hire a Service Manager who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service an ...
-
Service Manager
1 day ago
D.H. Pace Company, Inc. Grimes, United StatesJob Description · Job DescriptionOverhead Door Company of Des MoinesTM, a DH Pace Company, Inc., aspires to hire a Service Manager who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service an ...
-
Corteva Agriscience Johnston, United StatesWho are we, and what do we do? · Corteva Agriscience creates the world's most recognized and premium agricultural solutions to address the greatest challenges in agriculture. With a focus on technology, Corteva Agriscience creates seed and crop protection products that increase ...
-
Health and Safety Officer
1 week ago
Nexus Innovations Urbandale, United StatesWe are currently looking for a Safety and Health Coordinator (SiGeKo) (m/f/d) according to the Construction Site Ordinance for the greater Bochum area. This is a full-time position in permanent employment. · ZETCON Ingenieure has been a reliable and competent partner for engineer ...
-
Senior Developer
1 week ago
Quantum Innovations Urbandale, United StatesYou. With us? For our team, located in Essen, we are looking for dedicated reinforcements starting immediately. · Your work should be meaningful and you want to contribute with all your facets? Then you are in the right place with us. We see you for who you are and how you fee ...
-
Customer Service Manager
6 days ago
Andrea Sabus - State Farm Agent Grimes, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Health insurance · Paid time off · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent ...
-
Service Manager
6 days ago
Allsearch Recruiting Des Moines, United StatesService Manager - Growing Mechanical Service Company - Base Salary to 120 k/year - Des Moines, IA Our client is a family-owned mechanical servicing company, who has been in business for 40 years They are continually growing year over year, and are l Service Manager, Mechanical, R ...
Infrastructure & Operations Leader - IT Operations and Service Management - Johnston, United States - Corteva
Description
Who are we, and what do we do?
Corteva Agriscience creates the world's most recognized and premium agricultural solutions to address the greatest challenges in agriculture. With a focus on technology, Corteva Agriscience creates seed and crop protection products that increase productivity and profit for farmers while reducing risks to their business. Every day our digital tools deliver insights our global partners need to thrive now and into the future. As the world's first dedicated agriculture start-up, we're building a culture that stays curious, thinks differently, acts boldly and takes a stand on what's right for our customers, our co-workers, our partners and our planet. We know we've got big challenges to solve - we hope you'll be part of the solution. Whether you are in the lab or on the farm, teaching classes or crafting code - we need bold thinkers and fearless doers to bring their best to the job at hand. Every role at Corteva Agriscience includes an opportunity to grow what matters. Corteva Agriscience is searching for a skilled and experienced Infrastructure & Operations Leader - IT Operations and Service Management. This person is responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services, and transforming the IT organization by delivering industry best practices supporting service management and IT operations service delivery with particular focus on product management, 24X7 availability, business continuity, high-quality end user experience, information security, and cost effectiveness. The role enables end-to-end value realization through a team of IT Product Owners, who oversee a clearly defined suite of product families that balance common technology patterns with clear end-to-end accountabilities. This role reports to the Global IOCS Leader, and serves on the Infrastructure, Operations, Cloud, and Service Management (IOCS) leadership team. The position's product, platforms and services portfolio include solutions such as: ITIL and IT Service Management, Global Operations Center, Operations Health, Metrics and Reporting, and our Service Now global platform. The ideal candidate for this position has a proven track record of leading and deploying IT operations for a large global, or multi-regional organization. This includes leading the deployment of our Service Now Platform, adoption of ITIL and Service Management practices, and implementing our new IT global operations center. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and have successful experience managing operations and hiring and developing talent. How does an IT Operations and Service Management Leader work?
Background and Experience - What you'll bring to the table
#GrowWhatMatters
Corteva AgriscienceTM is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:
