Guest Journey Representative - Murrieta - Remington Hotels

    Remington Hotels
    Remington Hotels Murrieta

    12 hours ago

    Full time
    Description

    Job Description

    The Guest Journey Representative plays a crucial role in delivering exceptional guest experiences at Murrieta Hot Springs Resort. They answer all guest inquiries via phone, email or in person and make reservations for hotel rooms, restaurants and spa facilities using up-selling techniques.

    • Answer external and internal phone calls, take messages and transfer calls to relevant departments.
    • Making reservations while understanding room inventory status and selling strategy to ensure accurate rates.
    • Sell hotel rooms using yield management techniques per company policy.

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