Customer Service Representative - Anoka, United States - Cloud Contents

    Cloud Contents
    Cloud Contents Anoka, United States

    4 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $18 - $25/Hour + Bonus

    Cloud Contents is a leading disaster restoration company seeking for a new Customer Service Representative for our growing Communication Center Department. Our company strives to build everyone on multiple levels by always creating a win/win situation with our team members. If you are looking to be part of a winning team and are looking for the opportunity to grow yourself both personally and professionally then you have come to the right place.

    Cloud contents is a personal property restoration company that helps people every day save personal memories after a fire, water or mold loss. If you enjoy helping people and want an opportunity that can be life changing, then we should talk.

    Customer Service Representative will receive:

    • Hourly and commission pay based on performance
    • Paid medical and vision
    • Dental
    • 401K + Match 3.5%
    • Paid Vacation and Holidays
    • Detailed training and weekly coaching

    Customer Service Representative Requirements

    • Must have prior customer service/dispatch/scheduling experience
    • Must be able to multi-task
    • Must be able to prioritize and problem solve
    • Must be positive and energetic
    • Must have computer and multi-line phone experience
    • Must have strong desire to grow and learn

    Customer Service Representative Requirements Main Responsibilities Include the Following:

    • Answer and directing incoming calls
    • Take new loss information
    • Prioritize new losses
    • Schedule service crew appointments as needed
    • Appointment follow-up
    • Perform basic office duties
    • Follow full billing/collection process until money is collected
    • Follow the mortgage process for billing structure on every job
    • Call every customer with outstanding balance every week
    • Meet/exceed criteria set for accounts with outstanding balance aged 90+ days
    • Meet with Department Lead weekly or more often to discuss/plan collections issues
    • File & appear in small claims court as needed
    • Follow post court process

    Job Type: Full-time

    Days: Monday to Friday 8am to 4:30pm or until done

    Compensation: $18 - $25/Hour + Bonus

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