- Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
- Collaborate with and mentor junior and mid-tier support engineers to triage issues.
- Create reproducible test cases, file development requests, and offer patches when possible.
- Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
- Serve as the primary point of contact to premium customers on priority engagements.
- Document solutions, procedures, and standards for customers as well as for internal use.
- 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
- Bachelor's degree in Computer Science or equivalent knowledge
- Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
- Outstanding communication skills (both written and verbal)
- Strong problem-solving skills for abstract and complex issues
- Quick-thinking, able to work well under pressure
- Adept at documenting efforts, actions, and results
- Experience liaising with Engineering teams
- Technical Support experience
- Experience with machine learning and AI
- Recent working experience with Microsoft.NET, Java and/or C/C++ Experience with Oracle or SQL Server
- Experience with Docker, OpenShift & Kubernetes
- Experience with Amazon Web Services and RDS
- Experience with Microsoft Azure
- Experience with Zookeeper or Kafka
-
Fusion Dynamics West End, United StatesJoin a dynamic team that is driving the technology industry forward. We are looking for a talented Deskside Engineer to advance our global IT support initiatives in Rheinmünster. If you are passionate about helping users troubleshoot hardware and software issues and implementing ...
-
Environmental Project Manager
3 weeks ago
Velocity Enterprises West End, United StatesJob Description · We are looking for a Project Management professional to join our team in the West End, specifically in the areas of environmental remediation and infrastructure. In this role, you will support us in controlling and managing active environmental and construction ...
-
Engineer or Architect
3 weeks ago
NebulaWorks Chance, United StatesThe Federal Real Estate Agency (BImA) is the real estate service provider of the federal government, supporting the government's real estate goals and providing necessary spaces and buildings for almost all federal authorities. As such, we are represented throughout Germany with ...
-
IT service technician
3 days ago
Apex Innovations Chance, United StatesChance 'Akkodis, formed through the merger of AKKA and Modis, is a global leader in engineering and IT. As a partner in a constantly changing technology and competitive environment, we support our clients with our 360° offering to shape a more sustainable and smarter future. Unit ...
-
SAP Consultant Module PM
3 weeks ago
FusionWorks Chance, United StatesYour tasks: · As part of the Property Operations team in IT, you are responsible for the further development of the SAP PM module, including mobile applications such as SAP Fiori. · You support ECE in the digitization and optimization of processes for technical and commercial fac ...
-
Thunderbolt Inc Helena, United StatesJob in Münchenbuchsee: · Your responsibilities: · * You will learn how to perform testing and diagnostic procedures on commercial vehicles using the latest technologies. · * Maintenance of mechanics, electrical engineering, and control technology of vehicles will be your area of ...
-
Aurora Ventures Helena, United StatesAre conventional cars too boring for you? Do you want to work on special vehicles that are as unique as you are? Then come join us and strengthen our team in the material handling industry in 09120 Chemnitz. We offer maintenance and repairs, battery services, and in partnership w ...
-
Project Developer
3 weeks ago
Phoenix Innovations Chance, United StatesJob ID: JR100104 · Your tasks: · Development of heat and energy concepts that ensure resource-efficient supply of heat, cooling, and electricity for commercial and industrial customers across sectors · Support, consultation, and acquisition of customers with a focus on commercial ...
-
Dual Study Mechatronics
3 weeks ago
NovaWorks Solutions Lewis, United StatesWho we are: · Working together, growing together, creating new things together: EDAG connects people and the future - here, companies and employees share the same vision. With us, you can pursue your own career path at a high level, nationally or internationally. · We also rely o ...
-
IT system administrator
3 days ago
SilverTech Lewis, United StatesWe are looking for you · Piening is one of the top engineering and IT service providers in Germany. With over 90 locations throughout the country, we ensure every day that our employees and clients can grow both professionally and personally. · We achieve this by showing apprecia ...
-
Fiber optic installer
3 days ago
BlueNova Industries Helena, United StatesAs a strong support for our existing team, SPIE Versorgungstechnik GmbH, a specialist in energy infrastructure in the CityNetworks & Grids division, is looking for you as a Fiber Optic Technician / Fiber Optic Installer m/f/d. · We offer:An interesting and diverse range of tasks ...
-
Process Optimizer Plastic Technology
3 weeks ago
Quantum Ventures Lewis, United StatesWe are currently seeking a Process Optimization Specialist for our location in Waltershausen, Germany. As part of the Nissha Group, we specialize in the development and production of high-quality decorative plastic parts and assemblies for clients in the automotive, telecommunica ...
-
Pipe Crew Foreperson
5 days ago
Helena Sand and Gravel Helena, United StatesJob ID: 493773 · Helena Sand & Gravel, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand ...
-
Employee M/F/D Assembly Production
3 days ago
Emerald Enterprises East Helena, MT, United States Freelance**Employee (m/f/d) for Assembly Production in East Helena, MT** · We are currently seeking an employee (m/f/d) for our client, a company in the electrical industry, in East Helena, MT. This is a full-time position starting as soon as possible. · **Your responsibilities:** · - Ass ...
-
Phoenix Industries Helena Valley Northwest, United States"We are looking for motivated employees for over 500 different professions. And that's all over Germany. Whether experienced professionals or career starters - we offer numerous entry and further training opportunities. · We are currently looking for you as a Technical Clerk for ...
-
Fire Project Coordinator
1 week ago
Johnson Controls International Helena, United States· Be part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow ...
-
OSP Inspector
6 days ago
ATCO Communications Services, LLC Helena, United StatesOSP Inspector (Telecom) · Employment Duration Full time/Part time · Location Helena, MT · Department Engineering - OSP · Apply Now · We are looking for Outside Plant (OSP) Inspectors to work in Helena, MT and the surrounding area. The incumbent monitors and performs quality inspe ...
-
Systems Section Supervisor
1 week ago
Montana Department of Transportation Helena, United StatesJune 2, 2024 · The Montana Department of Transportation (MDT) is recruiting an Engineering Systems Section Supervisor. The position is responsible for overseeing and coordinating the development, management, maintenance, and implementation of large and small-scale computer system ...
-
Road Move
2 weeks ago
MOUNTAIN, LTD. Helena, United StatesMountain Ltd. has an opening for a Road Move Engineer in Montana. · Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, pr ...
-
Systems Section Supervisor
1 week ago
State of Montana Helena, United StatesThe Montana Department of Transportation (MDT) is recruiting an Engineering Systems Section Supervisor. The position is responsible for overseeing and coordinating the development, management, maintenance, and implementation of large and small-scale computer systems used for the ...
Senior Support Engineer - Helena, United States - EDB
Description
A Little About Us
Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the worlds fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.
Were #1 in Postgres. We aspire to become #1 in Postgres AI. Weve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. Theres plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.
EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us
Job Summary
We're looking for a stellar Senior Support Engineer to join our Support Services team on the West Coast of the U.S.
As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.
Candidates please note: This role will be required to work the schedule of Wednesday to Saturday from 7-6 PM Pacific Daylight Time (PDT). Again, candidates who are located on the West Coast of the United States is preferred. This role can be located 100% remotely.
What your impact will be:
What you will bring:
What will give you an edge:
#LI-Remote
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024 Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. Wed love to hear from you and we want you to apply
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our companys integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
#LI-Remote #BI-Remote