Desktop Support Technician - New York - Ovation Workplace Services Inc

    Ovation Workplace Services Inc
    $42,000 - $65,000 (USD) per year *
    Description

    Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.


    Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.


    The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.

    Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.


    Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

    Ideal candidate should have relevant 3-5 years' experience in Windows Desktop support.

    Provide first/second level contact and problem resolution for customer issues.

    b)Work with Third Party Vendors to remediate complex AV issues as needed.

    c)Provide timely communication on issue status and resolution.

    d)Maintain ticket updates for all reported incidents.


    Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

    Should have basic knowledge of Mac operating system, to support Apple pc users.

    Install, upgrade, support and troubleshoot for printers, computer hardware.

    Performs general preventative maintenance tasks on computers, laptops, printers.

    Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

    Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

    Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

    This position requires the ability to work in a project-based environment requiring flexibility and teamwork. xhuatnn

    Performs other duties as assigned.
    * This salary range is an estimation made by beBee
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