Case Manager - Knoxville, United States - Mindoula Health Inc

Description

Our team is seeking a Case Manager to work with us in Nashville, TN

Case Managers are one of Mindoula's key front-line roles in delivering our Population Health Program.

Our Case Manager works closely with Mindoula's members in the community to understand their behavioral and medical health conditions, as well as their social determinants of health needs, and help our members achieve better health outcomes.

What is IVRP?

Coordinated supportive services to participants who have experienced acts of interpersonal violence. The program consists of a highly individualized series of violence- and safety-related, social determinants of health-focused, and cost-reducing interventions.


How you'll contribute:
Conduct meaningful outreach, provide education, and drive member enrollment

In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps

Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes

Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health

Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member

Schedule appointments, build accountability, and follow-up services for members

Elevate critical incidents and information regarding any quality-of-care concerns

Report hospital diversions, productivity, and other outcomes weekly

Prepare and maintain all required records, reports, consents, and members' diagnostic records


Education & Experience:
Bachelor's Degree required in nursing, social work, or other health and human services discipline

Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred

Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred

Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required


Travel:
This position requires up to 50% travel (locally) and, therefore, requires the employee has reliable transportation


What we offer:

Insurance:
Medical, dental, and vision insurance for you and dependents, 401K

Time Off: 11 Holidays and 15 Vacation days, 4 Wellness days

Wellbeing:
Employee Assistance Program and Wellness programs are available to you and dependents

Freedom:
Design your own workday - we've been remote-first from our founding

Responsibility:
You get what you need to excel (MacBook, iPhone, remote technologies)