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- Process orders, verifies product description, quantity, shipping and billing information via computer-based applications.
- Educates customers on and administers all product warranty information.
- Recommends products based on customer need, cost, availability and/or specifications.
- Identify, research and resolve customer issues.
- Communicates with Sales to provide extensive details regarding potential opportunities and / or issues
- Communicates with various company departments, as well as shipping carriers and other outside agencies to answer questions, provide information, or expedite shipping
- Informs customers of back orders and sales sample orders, ensuring that these are coded correctly and charged to the correct account.
- Bachelor's Degree Preferred
- SAP experience beneficial
- One year prior experience in a customer service environment beneficial
- Excellent communication skills, verbal and written
Customer Account Specialist - Charlotte, United States - TRC Talent Solutions
Description
Customer Account Specialist
South Charlotte Medical Sales Corporation is adding a Customer Account Specialist to assist their specialty division. This is a great opportunity for new grads Convenient location with many amenities. Hourly wage up to $25.00 an hour.
Responsibilities of the Customer Account Specialist
Qualifications of the Customer Account Specialist