- Lead and direct the restaurant staff during shifts, ensuring smooth operations.
- Delegate tasks and responsibilities effectively to team members.
- Monitor employee performance and provide feedback and coaching as needed.
- Maintain a positive and professional work environment.
- Ensure that guests receive prompt, friendly, and personalized service.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Interact with guests to gather feedback and improve service quality.
- Oversee the opening and closing procedures of the restaurant.
- Monitor inventory levels and place orders for supplies as needed.
- Ensure compliance with health and safety regulations and food hygiene standards.
- Manage reservation systems and seating arrangements efficiently.
- Assist in training new employees on restaurant policies, procedures, and standards.
- Provide ongoing coaching and development opportunities to staff members.
- Foster a culture of continuous learning and improvement within the team.
- Previous experience in a supervisory role within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Knowledge of food safety regulations and best practices.
- Ability to work effectively in a fastpaced environment and handle pressure.
- Flexibility to work evenings, weekends, and holidays as required.
- High school diploma or equivalent. Additional education or training in hospitality management is a plus.
- Food Handler certification needed.
- Ability to stand, walk, and lift heavy objects for extended periods.
- Stamina and resilience to work long shifts in a dynamic environment.
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Restaurant Supervisor - Chicago, United States - Sublime Hospitality
Description
Position:
Restaurant Supervisor
Location:
Chicago
Reporting to:
Operationa manager
Job Summary:
The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and cleanliness.
They will lead and motivate the restaurant staff, assist in training new employees, and collaborate with the management team to achieve financial targets and operational goals.
Key Responsibilities:
1.
Supervisory Duties:
Customer Service:
Operations Management:
Training and Development:
Qualifications and Skills:
Education:
Physical Requirements:
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be added, deleted, or modified as required to meet the needs of the organization.
More detail about Sublime Hospitality part of Cocina Sublime, please visit