Call Center Representative - Somerville, United States - Motion Recruitment

Description

Our client, a large hospital group, is seeking a Medical Call Center Rep to join their team out of Somerville, MA

*** This is a 6-9 month contract that could extend or convert based on performance***

What You Will Be Doing

• Responds to all telephone inquiries for patient information which may include handling confidential information.
• Respond to requests from staff regarding department on-call schedules.
• Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
• Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.

What qualifications will make you successful?

• High school diploma or equivalent.
• Able to type 35 wpm and knowledge of popular MS Windows software applications.
• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
• Knowledge of medical terminology preferred.
• A combination of education and experience may be substituted for requirements.

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy. Applicants need to make their needs known in advance.