Program Manager - New York, United States - Bank of America

Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function.

Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources.

Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function.

Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources.

Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

This role is part of the Enterprise Credit Change team within ECATS.

The Enterprise Credit Change team is responsible for ensuring Enterprise Credit is compliant with the Enterprise Change Policy and Standards, Provides Program and Project Management for Enterprise Credit initiatives and leads the Conversion off of legacy underwriting systems and onto CreditCenter as part of onboarding a Line of Business (LOB) to CreditCenter.

Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required Qualifications:
7+ years of program/project management experience
Strong planning and organizational skills and ability to balance a high volume of work under pressure, including the management of multiple programs/projects
Demonstrated ability to drive execution of complex change requirements successfully in a matrixed environment
Excellent written and verbal communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels
Enthusiastic, energetic, determined and positive - especially under pressure Critical thinker and risk-minded
Proficiency in various Project Management Tools and Microsoft Office products (i.e. Visio, Project, Word, Excel, PowerPoint, etc.)


Desired Qualifications:
Understanding of Bank of America Enterprise Change Standards, Policy and Tools
Enterprise Credit experience
Financial forecasting/budgeting
Very strong Presentation skills and superior working knowledge of PowerPoint
PMP or six-sigma certification is a plus, but not a requirement


Skills:
Controls Management
Risk Management
Strategy Planning and Development
Oral Communications
Stakeholder Management
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Monitoring, Surveillance, and Testing
Quality Assurance
Data and Trend Analysis
Decision Making
Problem Solving
Program Management
Project Management
Reporting
Consulting
Problem Solving
Leadership Development
Performance Management
Collaboration
Presentation Skills
Prioritization
Issue Management
Process Design
Process Performance Management

Shift:

1st shift (United States of America)

Hours Per Week:

40