Call Center/Patient Service Representative - Chicago

Only for registered members Chicago, United States

2 weeks ago

Job Title: Call Center/Patient Service Representative · Department: Patient Service Representative · Reports To: Patient Service Representative supervisor · FLSA Status: F/T or P/T, Non -Exempt · Pay Range: $17.00 -$20.00 · About TCA · TCA Health, a Federally Qualified Health Cen ...

Job description

Job Title: Call Center/Patient Service Representative
Department: Patient Service Representative
Reports To: Patient Service Representative supervisor
FLSA Status: F/T or P/T, Non -Exempt
Pay Range: $17.00 -$20.00
About TCA
TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago's leading Federally Qualified Healthcare Centers.
TCA VALUES
TCA C.A.R.E.S.

Compassion: We are kind, considerate, and caring.
Accountability: We take ownership for each person's experiences.
Respect: We treat each person with dignity.
Excellence: We seek the highest level of performance in all we do.
Stewardship: We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.

POSITION SUMMARY
We're hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support.
We're seeking a Call Center Representative to join our Patient Service Representative team. You'll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.
Key Responsibilities

Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
Verify and update patient records, insurance, and demographics in the EHR.
Provide friendly, respectful service to all callers.
Provide basic clinic information (hours, services, providers)
Handle patient concerns with empathy and escalate issues appropriately
Document all call activity in the EHR system
Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment.

Qualifications

High school diploma or equivalent required.
1-2 years in call center, healthcare, or customer service setting.
Strong communication and multitasking skills.
Bilingual (Spanish/English) preferred.
Familiarity with EHR systems and HIPAA a plus.
Athena knowledge preferred.

Why Join TCA Health

Be a vital part of a mission-driven healthcare team
Support quality access to care
Competitive pay, benefits, and a respectful, compassionate work culture

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