Current jobs related to Member Relationship Officer - Bangor - Empeople Credit Union ME

  • Bangor Savings Bank

    Wealth Management Relationship Manager

    2 days ago

    Bangor Savings Bank Bangor Full time

    Job Title: Relationship Manager · The Relationship Manager will work under the direction and guidelines established by the Director of Wealth Management, primarily responsible for client relationship management. This includes growth, profitability, and retention of individual & f ...

  • Community Health & Counseling

    Crisis Clinic Worker

    1 week ago

    Community Health & Counseling Bangor

    Crisis Clinic Worker · Job Type(s): Part-Time · Work Setting: Community Mental Health Office · Schedule: Afternoon Shift (12 pm to 8 pm) · Licenses/Certifications: MHRT/CSP or Eligible for Certification · Education: Associate Degree or Equivalent in Relevant Field · Experience: ...

  • MSCCN

    Security Officer Corporate Site

    10 hours ago

    MSCCN Bangor

    Security Officer Job Description · Allied Universal, a leading security and facility services company, offers rewarding careers with a sense of purpose. · About the Role · As a Security Officer, you will serve and safeguard clients in various industries, including Commercial Real ...

  • H&R Block

    Franchise - CSP/Receptionist

    1 week ago

    H&R Block Bangor

    About Us · At H&R Block, our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. · We're a company that's always on ...

  • ExecuSource

    Civil Staff Engineer

    2 days ago

    ExecuSource Bangor

    Civil Staff Engineer · Our company is a full-service engineering, survey, GIS, and natural resources consulting firm with over 144 years of experience. We provide professional services to various clients throughout the United States from our offices in Bangor, Portland, and Carib ...

  • Bangor Savings Bank

    Commercial Credit Analyst

    2 days ago

    Bangor Savings Bank Bangor

    Business Development Specialist · Job Summary: · This position plays a key role in working with loan officers to prepare comprehensive written presentations of the Bank's business lending relationships. The successful candidate will have strong analytical and organizational skill ...

  • Dane Street

    VA/Federal Examiner, Dentist

    1 week ago

    Dane Street Bangor

    About Dane Street · Dane Street is expanding its physician panel to provide non-traditional work opportunities and additional income for medical professionals. · As a key partner in supporting the local veteran community, your expertise will play a vital role in streamlining acce ...

  • Gotham Enterprises

    License Mental Healthcare Therapist

    6 days ago

    Gotham Enterprises Bangor

    We are seeking Licensed Mental Health Professionals to join our team in the state of Maine for a leading mental health platform in the US. With rapid growth over the last two years, we need qualified professionals to provide treatment to a growing community experiencing issues wi ...

  • Dane Street

    VA/Federal Examiner, Psychiatrist, Physiatrist, Neurosurgeon, or Neurologist

    1 week ago

    Dane Street Bangor

    Key Role: VA/Federal Examiner, Psychiatrist, Physiatrist, Neurosurgeon, or Neurologist · Dane Street is expanding its panel of physicians to provide opportunities for non-traditional work and additional income. Your expertise supports the local veteran community and streamlines a ...

  • ExecuSource

    Civil Project Engineer

    1 week ago

    ExecuSource Bangor

    Civil Project Engineer · At our client, a trusted engineering consulting firm celebrating 144 years in business, we seek an accomplished Civil Project Engineer to join our team. · This is an exciting opportunity for the right candidate to collaborate with a dynamic, high-performi ...

  • KeyBank

    Mortgage Loan Officer

    2 days ago

    KeyBank Bangor Full time

    Job Summary: · The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, providing analysis and advice to meet their needs and financial objectives. The MLO is expected to develop referrals to grow Key's home lending business and client b ...

  • Bristol Myers Squibb

    Senior Therapeutic Area Specialist, Neuro Psych

    2 days ago

    Bristol Myers Squibb Bangor Full time

    Job Description: · As a Senior Therapeutic Area Specialist (TAS) in the Psychiatry department at Bristol Myers Squibb, you will play a critical role in driving demand for BMS medicines among healthcare providers. Your primary responsibility will be to engage with HCPs through sci ...

  • Gotham Enterprises

    License Mental Healthcare Therapist

    1 day ago

    Gotham Enterprises Bangor Full time

    Job Description · Job Description · We are hiring counselors in the state of Maine for the largest mental health platform in the US. Through the pandemic, we have been helping clients suffering from depression, anxiety, relationship issues, work stress, grief, weight disorders, a ...

  • Bankers Life

    Financial Services Professional

    2 days ago

    Bankers Life Bangor

    Financial Services Professional · A Hybrid Experience · We are seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. · If you have a passion for helping others achieve their financial goals, want to oversee your own business, enjoy crit ...

  • Dane Street

    VA/Federal Examiner, Psychology

    4 days ago

    Dane Street Bangor

    VA/Federal Examiner, Psychology & Psychiatry · Dane Street is expanding its physician panel as an Independent Review Organization and a national provider of Independent Medical Exams (IMEs). This expansion offers opportunities for non-traditional physician work and additional inc ...

  • Penquis

    Visit Support Worker

    1 hour ago

    Penquis Bangor

    Family Reunification Support Worker Needed · We are seeking a dedicated and compassionate Full Time Family Reunification Support Worker to join our team at Penquis, a social services agency serving Penobscot, Piscataquis, and Knox counties for over 50 years. · The successful cand ...

  • Bangor Savings Bank

    Retail Operations Officer

    2 days ago

    Bangor Savings Bank Bangor

    Role Summary: · This role is responsible for ensuring that Consumer Banking and Retail Operations administrative and operational standards and objectives are met with a focus on continuous process improvement, innovation, and experience enhancement. · Main Accountabilities · Cust ...

  • City of Bangor, Maine

    Recreation Coordinator

    2 days ago

    City of Bangor, Maine Bangor

    Recreation Coordinator · Job Summary · The Recreation Coordinator is responsible for planning, organizing, leading, and supervising various recreational activities for children, teenagers, and adults of all ages within the community. · Duties and Responsibilities · Plans, organiz ...

  • Northern Light Health

    Registered Nurse- Office/Hybrid

    1 week ago

    Northern Light Health Bangor

    Northern Light Eastern Maine Medical Center · Department: Cardiology Clinic · Position is located: Northern Light Cardiology · Work Type: Full Time · Hours Per Week: 40 Hour/Week · Work Schedule: 7:00 AM to 5:30 PM · Eligible for a Sign on Bonus · Summary: · Hybrid Triage Nurses ...

  • Providence Community Health Centers

    Peer Support Specialist

    6 days ago

    Providence Community Health Centers Bangor

    Are you a kind, empathetic individual with a passion for serving individuals who are experiencing homelessness? Our Care Management Team is looking for a Peer Support Specialist - Community Health Worker to serve on the Housing Outreach & Member Engagement (HOME) team. · About th ...

  • Pemberton & Associates

    Chief Financial Officer

    5 days ago

    Pemberton & Associates Bangor

    Pemberton & Associates has been retained by Prentiss & Carlisle for their Chief Financial Officer (CFO) Search. · Founded in 1924, Prentiss & Carlisle is a leading forest management and timberland services fourth-generation owned firm. Managing approximately 1 million acres acros ...

    • Member Relationship Officer - Bangor - Empeople Credit Union ME

    Empeople Credit Union ME
    Empeople Credit Union ME Bangor

    1 month ago

    Default job background
    Full time
    Description

    Job Title

    Member Relationship Officer

    SUMMARY:

    The Member Relationship Officer plays a pivotal role in delivering the distinctive Empeople member experience by serving as a concierge in a progressive environment.

    The primary responsibilities of this position include greeting members in the retail branch lobby, providing account servicing, and handling various transactions. Additionally, the MRO will process requests sent by our phone service team and be cross-trained to serve members over the phone.

    As a credit union, our business relies on member participation to facilitate growth, and educating members on the benefits of participation is crucial in this role.

    MROs have access to top-tier service and sales training, ensuring they are equipped to provide exceptional support to our members.

    Ultimately, the goal of the Member Relationship Officer is to educate members on products and services that would benefit them and enhance their economic well-being.

    ESSENTIAL FUNCTIONS:

    • Enthusiastically greet members as they enter the branch lobby, acting as a concierge of the Empeople experience.
    • Welcome and acknowledge all members according to company standards, anticipating and addressing their service needs.
    • Assist individuals with disabilities and thank members with genuine appreciation.
    • Search for opportunities to promote products and services to members that would benefit them and enhance their economic well-being.
    • Educate members on Credit Union self-service digital technology, including mobile banking, online banking, bill payment, remote deposit capture, debit cards, e-statements, ATMs, and alerts.
    • Fraud prevention is paramount, and the role of the MRO is to ensure members are advised on the best course of action to protect themselves and their money.
    • Handle all account servicing requests from members, coordinating and carrying out deposit and member services functions in accordance with policies, principles, and procedures.
    • Answer questions about products and services and resolve problems in a timely and accurate manner.
    • Identify cross-sell opportunities and make product and/or service recommendations as needed, handing off to appropriate branch staff or business line to complete the sale.
    • Responsible for daily credit union business, including record retention, cash management, inventory, daily reconciliations, and office security.
    • Ensure all required paperwork and documentation are accurately completed, adhering to the Credit Union's policies and procedures.
    • Operate cash transaction drawers, investigating and resolving balancing discrepancies and errors.
    • Processes regular member transactions, including servicing member accounts, accepting loan payments, cashing checks, verifying currency, balancing cash drawers, night deposits, correcting discrepancies, and making necessary adjustments.
    • Balance Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
    • Represents Empeople with a professional image, ensuring the office atmosphere is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant environment for members.
    • Develop and maintain positive working relationships with others, supporting teams to reach common goals, listening, and responding appropriately to concerns of other employees.
    • Assures proper coverage, training, and functioning of the lobby area, ensuring members are greeted and assisted promptly.
    • Integrates the credit union philosophy and operating principles into work habits, processes, and service delivery systems.
    • Comply with quality assurance expectations and standards.
    • Provide Notary services to members.
    • Perform other related duties as assigned.

    ADDITIONAL RESPONSIBILITIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.

    QUALIFICATIONS: Knowledge Of:

    • Empeople products and services.
    • Empeople policies and procedures pertaining to Member Services.

    Ability To:

    • Operate a PC using the following software applications: Excel, Word, PowerPoint, and Outlook.
      • Operate the Credit Unions financial software to access member accounts for transactions and account inquiries.
      • Effectively manage the branch lobby and meet service level expectations.
      • Provide exceptional member service to every internal and external member.
      • Communicate effectively with members and process requests timely and accurately.

      REQUIRED EDUCATION AND EXPERIENCE:

      • High School diploma or GED and two years of related teller, customer service, and cash handling experience.

      License or Certificate:

      • Notary Public.
      • Bondable.
      • Acceptable Credit History.
Jobs
>
Bangor