HVAC Field Supervisor - Lee's Summit - First Mate Heating & Cooling

    First Mate Heating & Cooling
    First Mate Heating & Cooling Lee's Summit

    3 days ago

    Description

    Life is short. Don't stay at a job you hate Apply today to join First Mate - KC's top home service company

    Top Pay for High Performers Hourly Plus Uncapped Commission + Bonuses

    Family Owned (One of Only KC Companies That Is Not Corporate)

    Share Your Knowledge and LEAD people

    The best time to find a GREAT job is when you have a GOOD job

    Why Choose First Mate Heating & Cooling?

    • Top Pay - Top performers can make $100k+
    • Opportunities to Advance - Every position has a growth path
    • Local Owned - You are not a number; your work truly matters
    • Great Benefits - Paid health insurance, paid dental insurance, 401k retirement and more
    • Tool Reimbursement Program - We support your career journey
    • Nexstar Training - Access to world class training and coaching
    • Technical Training - Paid weekly training to help you get better
    • Bonuses - Win the week bonus, employee of the month bonus, and more
    • Convenient Vehicle Policy - Fully stocked take home vehicles with gas cards provided
    • Culture Built on Respect - Value professionalism, honesty, and doing the right thing for homeowners and teammates
    • Company-Provided Uniforms - Polos, t-shirts, hats, sweatshirts
    • Company iPad - Top-of-the-line software for dispatching
    • Office Support - We have a dream team of office employees that are dedicated to making your life easier

    Job Responsibilities

    The Field Supervisor is a senior-level HVAC technician responsible for delivering high-quality personal production while supporting field consistency, technician development, and operational standards. This role combines expert technical execution with structured coaching responsibilities to elevate team performance.

    The Field Supervisor is expected to model best practices in workmanship, customer communication, pricing discipline, safety, and process compliance. In addition to performing service and repair work, this position conducts ride-alongs, provides field-based coaching, and reinforces company standards to ensure profitable, efficient, and consistent job execution.

    Essential duties include, but are not limited to:

    • Perform HVAC service, maintenance, troubleshooting, and repair work to company standards
    • Complete full system inspections on every applicable call
    • Present repair and replacement options clearly and professionally
    • Maintain pricing discipline and margin protection on all work
    • Deliver high-quality workmanship with minimal callbacks
    • Model professional customer communication and field conduct
    • Maintain accurate job documentation and software usage
    • Keep company vehicle, tools, and work areas clean and organized
    • Follow all safety standards and PPE requirements

    Field leadership responsibilities include:

    • Onboard incoming field team members
    • Conduct ride-alongs with technicians for coaching and quality review
    • Provide field-based technical guidance and problem solving
    • Reinforce company SOPs and service processes
    • Identify training opportunities and skill gaps
    • Support callback investigations, root-cause correction, and reconcile customer concerns
    • Communicate field issues to management
    • Assist with job readiness and workflow coordination
    • Participate in meetings and ongoing training

    Other duties as assigned to support safe, profitable, and consistent field execution.

    Requirements

    • 3+ years of experience in HVAC preferred.
    • EPA Certification.
    • NATE Certification(s) preferred.
    • Valid driver's license and a clean driving record.
    • Pass a drug test.
    • Reside within 45 minutes of our office.

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