Service Advisor - North Little Rock - company667

    company667
    company667 North Little Rock

    1 week ago

    Description


    Who Would I Interact With?

    This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.

    What are the day-to-day responsibilities?
    • Setting, confirming and preparing for appointments with customers to expedite their service experience
    • Greeting customers in a timely and friendly manner
    • Determining vehicle needs based on customer information and a vehicle walk-around
    • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
    • Producing repair orders for customers with full transparency including cost and time estimates
    • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
    • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
    • Creating a great vehicle delivery experience for the Customer
    • Following up with Customers to ensure satisfaction
    • Setting and achieving targeted sales goals
    • Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
    • Providing an exceptional customer experience to drive loyalty
    How will I know if I am successful?
    The performance of a Service Advisor is measured by achieving:
    • Targeted sales goals
    • Targeted Customer Satisfaction Index
    Our Associates have many choices for career growth and development after success in a Service Advisor role. Opportunities may include:
    • Service Management
    • Collision Estimator
    • Sales Associate
    McLarty Nissan of Benton is an equal opportunity employer and a drug-free workplace.

    Requirements

    What are the requirements for this job?
    • High School diploma or equivalent
    • Proven ability to provide an exceptional customer experience
    • Ability to set and achieve targeted goals
    • Ability to thrive in a fast-paced environment with many priorities
    • Prior sales experience preferred but not required
    • Demonstrated communication and interpersonal skills
    • Organization and follow-up skills
    • Experience and desire to work with technology
    • Valid in-state driver's license and have and maintain an acceptable, safe driving record
    • Knowledge of diagnostic tools and equipment a must

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