Scheduler and Care Manager - Sugar Land, United States - HCAOA

Description

Role:

The Care Manager role is a qualified person who coordinates the activities and documentation of the care delivered by the agency.

As Scheduler you will develop and maintain the flexible schedules of staff and caregiving engagements as well as lead direct client contact regarding shift schedules.

You will develop and log knowledge of individual employee's availability and skill sets in order to match them appropriately with clients' needs.

Other duties include using administrative skills and responding to clients and potential clients. A desire and ability to act as a substitute caregiver is necessary from time to time. The role is expected to serve as part of the on-call rotation and weekend staffing team. A Sunday to Thursday weekly schedule is preferred. Weekend shifts are paid at a higher rate.


Scope of Position:
Reports to the Director of Care Operations and Director of Business AdministrationMajor Responsibilities

• Scheduling staff for shifts, entering schedules into the Practice Management System, ensuring all schedules are entered and all future schedules assigned per metric

Supporting caregiving staff re:
on-shift care tactics and developing caregiver skills. Building contingency schedule plans, employing company strategies for open schedule fulfillment. Journaling staff performance, contributing to employee evaluation cycles

• Part of team managing incoming communications (telephone, email, mail, etc...)
• Maintain and manage daily caregiver records. Acting upon recognized changing care concerns with clients. Promoting healthy communications and respect for clients living with dementia conditions
• Office, clerical activities, data entry as directed
• Support activities for management and marketing as requested to maintain the operations of the business including caregiving duties
• Be part of the on-call team rotation including periodic weekend support Knowledge, Skills, and Abilities Required
• Logical, problem-solving skills. Caregiver skills since the position may require filling-in under some circumstances
• Able to communicate effectively with caregivers and Administration and other management personnel as appropriate
• Able to use and learn scheduling software
• Software experience with Word, Excel and other applications is helpful
• Reasonably quick typewriting skills
• Thorough knowledge of the caregiver's responsibilities
• Thorough knowledge of licensing standards for home and community support services, appropriate codes and regulations as required
• Excellent interpersonal and communication skills - oral, conversational, telephone and text/written
• Strong organizational skills
• Team leadership skills for assisting with staff
• Must be highly motivated and a team player
• Able to read and understand large numbers of caregiver reports
• Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
• Able to organize large amounts of information and take appropriate action
• Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches
• Able to provide knowledgeable input on policy decisions
• Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
• Must pass all background screening with satisfactory results
• Must have a patient's perspective
• Ability to identify and solve problems in a timely manner
• Ability to respond promptly to client and family needs
• Must display a professional demeanor
• Must have the ability and desire to learn new things and skills

Physical Qualifications:
1. Able to work an minimum of 30 hours per week including some weekend hours2. Able to bend, climb, stoop, and stand an average of 5 hours per day.3. Able to lift 20-30 pounds.


Compensation:
$ $19.00 per hour Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected.

We start by making sure our caregivers and office staff are confident and empowered, too.

Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job.

It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure .

The more prepared you are, the more secure you feel in your daily work.
This is an incredible opportunity to feel great about your job and the impact it has on others.

Join our growing team and help bring our unique care philosophy to lifeThis franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.