Senior Salesforce Technical Analyst/Admin - Irving, TX, US
3 days ago
Job description
Position Title: Sr. Salesforce Technical Analyst/Administrator
Reports To: VP, Information Technology
Company Location: Irving and Dallas, TX
Company Background
Revision Skincare, located in Irving, TX, provides dermatologists, plastic surgeons and medical spas with clinically proven, high-performing skincare products. Using only premium quality ingredients, the Revision Skincare collection was formulated to provide targeted solutions for enhancing skin's appearance and reducing signs of aging.
Scope of Position
Revision Skincare is seeking a Senior Technical Business Analyst / Admin to help drive operational excellence and digital transformation across our Salesforce ecosystem. This role will bridge business teams and technical delivery partners, translating the needs of our Sales, Marketing, Finance, and Operations departments into scalable Salesforce solutions that enhance visibility, efficiency, and customer engagement.
The ideal candidate combines strong Salesforce platform expertise with business process insight in the skincare industry — bringing hands-on experience in B2B Commerce, Loyalty Management, and Revenue Operations.
Key Responsibilities
Development/Project Management/Training
- Partner with Sales, Marketing, Operations, Finance, and IT to translate business requirements into scalable Salesforce solutions.
- Lead requirements discovery, process mapping, and documentation of user stories and functional/technical specifications.
- Design, configure, and develop Salesforce solutions using Flows, Approvals, Apex, LWC, and B2B Commerce.
- Ensure financial accuracy and data integrity across Salesforce and integrated financial systems, including reconciliation and GL alignment.
- Investigate system issues, perform root-cause analysis, and drive continuous process and platform improvements.
- Lead UAT planning, execution, and validation with business stakeholders.
- Build and maintain Salesforce reports and dashboards to support sales, loyalty, and operational insights.
- Manage third-party Salesforce support vendors and support release and change management activities.
- Support user adoption through training, documentation, and ongoing enablement.
- Mentor junior team members and serve as Salesforce SME.
- Mentor and train junior team members and act as a subject matter expert in Salesforce process automation, data management, and system configuration.
Qualifications
- 3+ years of hands-on experience delivering Salesforce solutions in a Technical Business Analyst and/or Salesforce Developer capacity, supporting Sales Cloud, Experience partner portal and Service Cloud.
- Strong technical proficiency in Apex (classes, triggers, test methods) and Lightning Web Components (LWC) for implementing custom business logic and UI extensions.
- Advanced experience designing and implementing Salesforce automation using Record-Triggered Flows, Screen Flows, Approval Processes, and Declarative Configuration.
- Hands-on experience with Salesforce B2B Commerce and Salesforce Loyalty Management, including order lifecycle automation, rewards logic, tier management, and integrations (preferred).
- Strong understanding of B2B sales models, customer lifecycle management, and eCommerce workflows, including ordering, invoicing, and fulfillment.
- Proven ability to perform system analysis, data investigation, and root-cause troubleshooting, driving continuous process and platform improvements.
- Strong written and verbal communication skills with demonstrated ability to translate business requirements into technical designs and collaborate across cross-functional and technical teams.
- Salesforce certifications such as Administrator, Salesforce Business Analyst, Platform Developer I, B2B Commerce Specialist, or Loyalty Management are a plus.
- Bachelor's degree in computer science, Information Systems, Business, or a related technical field; advanced degree preferred.
- Authorized to work in the United States.
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