Program Team Lead - Denver, United States - Colorado DORA

Description

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our missio

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment.

The Program (Dental, Physical Therapy, Chiropractic) work unit is reflective of organizational changes made to ensure effectiveness, efficiency, and consistency in Board and Program processes in the contributions of the Division of Professions and Occupations to the regulatory environment in our state.

This work unit exists to ensure consumer protection through the regulation of dentists, physical therapists, and chiropractors along with other professions that may be identified; regulations that include ensuring those licensed and practiced under the various Practice Acts and how it is complying with minimal statutory standards and coordinating the disciplinary process to enforce the statutory requirements according to the Colorado Revised Statutes.

The Program (Dental, Physical Therapy, Chiropractic) work unit focuses on supporting the Board, program director, and the Division by accomplishing the strategic measures of the Division, including improving customer service, reducing fees, and protecting c


Position:
SJA 9305

This position exists to protect consumers while avoiding undue burden on Colorado's licensees or registrants.

This position is working to support several programs areas, Boards, and the Division; moving complaints through the disciplinary process according to Division and Board rules and policies while providing procedural oversight of disciplinary actions to ensure appropriate, effective enforcement and communication.

This position is responsible for analyzing and prioritizing application processing and complaints; creating and maintaining efficient workflows for processing Board actions and preparing Board information; working with the program director and/or senior staff members, establishing goals for the enforcement staff members, developing metrics to measure staff progress towards meeting those goals, and reporting on this progress at approved intervals.

This position accurately implementing Board decisions in a timely manner and supporting the Program Director in the maintenance and review of examination contracts, application processing, and records management.

MINIMUM QUALIFICATIONS (MQs): Experience: -Five (5) years of progressively responsible, professional* work experience managing a work unit and/or performing program administration or operations management functions, which must include all of the following areas: Experience analyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and/or procedures; Case management experience, either working with an application-related process or a complaint-driven process; Conducting research and gathering pertinent information to work assignments, and performing statistical and/or data analysis; Experience managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy


OR Education and Experience:

• Graduation from an accredited college or university with a bachelor's degree in business, business administration, criminal justice, public health, public administration, healthcare administration, or in a closely related field will substitute for the professional* work experience on a year for year basis; AND
• One (1) year of progressively responsible, professional* work experience managing a work unit and/or performing program administration or operations management functions, which must include all of the following areas:
• Experience analyzin documents for completeness, correctness, and/or compliance with laws, rules, policies, and/or procedures;
• Case management experience, either working with an application related process or a complaint driven process;
• Conducting research and gathering pertinent information to work assignments, and performing statistical and/or data analysis;
• Experience managing a high volume of calls and emails, including responding to difficult customers with tact and diplomacy.

Preferred Qualifications:

• Operations and workflow management experience, including determining and/or recommending resource allocation and appropriate workload distribution for a work unit to ensure deadlines are met;
• Work leader experience, including assigning tasks, monitoring work progress and workflow, reviewing the final product of the assignment from the staff, and establishing work standards;
• Experience working with boards, or in a regulatory environment;
• Experience training others on the proper way to follow a business process;
• Experience utilizing databases, including performing metric development and tracking; updating, collecting, compiling, analyzing, and organizing data; and establishing effective reporting mechanisms;
• Experience educating customers/consumers, including providing them with accurate, thorough, and easily understandable information regarding their potential avenues for action and/or recourse through all forms of communication (i.

e. verbal, written, via phone, and in person); -Experience in conducting and/or administering virtual meetings (example: preparing meeting materials, presenting Powerpoint slides, etc.); -Experience developing new processes and identifying new methods to streamline existing work processes for efficiency and accuracy.
#J-18808-Ljbffr