Customer Service - West Bend, WI, United States - Delta Defense

Description

Job Category:
Contact Center

Do you support the natural-born right to armed self-defense?

• Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Customer Service Phone Advisors provide a world-class experience for our members who reach us by phone.

Connect, inform, and assist our callers with all of their membership needs such as updating account information, product purchases, discussing and executing product and membership purchases, membership retention efforts, and engaging in real conversations that deepen trust between our members and the USCCA brand.

Service translates to engagement as we focus on a find-and-fill needs outlook with our members and prospects.

Worried about training? Delta Defense provides comprehensive, 8-week PAID training so you will be knowledgeable and confident when engaging with our members.

Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Build deep connections while helping others be the very best protectors of self and family. You will be asked to take two online assessments in order to complete the application process. We look forward to your application. ** Field customer calls, troubleshoot and resolve issues, strengthen member relationships.

• Maintain up-to-date knowledge of our products, services, and promotions.
• Follow up with customers as needed to ensure the best possible service experience.
• Meet or exceed established targets and key performance indicators.
• Collaborate with your team members and help one another learn and grow.
• Prior work history in a Customer Service role. Experience in fielding customer concerns by phone is a plus.
• Paid Training is provided for all hires.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
• Worried about training? Delta Defense provides comprehensive, 8-week PAID training for our Customer Service Phone Advisors so you will be knowledgeable and confident when engaging with our members.

  Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. Training is virtual for remote employees.
Hiring for Full Time positions only. Afternoon, evening and weekend shifts available.
This position can be performed in our beautiful headquarters in West Bend, WI or remotely.
5000 "Fastest Growing Private Companies" list 12 years in a row

• Anticipated application close: 05/31/2024 (

If you are a Colorado resident, please email us at .LI#-Remote