Client Success Manager - Charlotte - Randall-Reilly

    Randall-Reilly
    Randall-Reilly Charlotte

    1 day ago

    $80,000 - $100,000 (USD) per year
    Description
    What You Will Do
    • Own the post-sale customer experience by developing and executing success strategies that drive engagement, satisfaction, retention, and long-term value.
    • Lead recurring client business reviews-both internal and external-providing data-driven insights that support renewals, expansion, and measurable customer outcomes.
    • Proactively identify risks to customer goals, adoption, or retention, and partner with internal teams to design and implement effective mitigation plans.
    • Collaborate closely with Strategic Account Executives to identify and support upsell and cross-sell opportunities aligned with customer needs and business objectives.
    • Deliver personalized onboarding, training, and ongoing enablement to ensure customers realize full value from product features and services.
    • Capture and analyze Voice of Customer (VOC) insights related to product usage, satisfaction, and user experience; share actionable feedback with Product, Data, Marketing, and other key stakeholders.
    • Maintain accurate, up-to-date records of customer contacts, engagements, and support activities within the CRM and related systems.
    • Serve as a trusted advisor and subject matter expert on company solutions while staying current on industry trends, customer challenges, and competitive landscape.
    What You Need
    • 3+ years of experience in Customer Success, Account Management, or a related client-facing role, with demonstrated success managing and growing customer relationships.
    • Strong domain knowledge of P&C Commercial Lines Insurance or Transportation verticals; working understanding of insurance risk, exposure, and profitability is a plus.
    • Proven ability to drive customer outcomes-not just relationship management, but measurable improvements in adoption, retention, and business performance.
    • Proactive problem-solver who thrives in ambiguity, takes ownership, and adapt s quickly in a fast-paced environment.
    • Highly collaborative, with a "one team" mindset and experience working cross-functionally with Sales, Product, Marketing, and Support.
    Skills & Qualifications
    • Excellent communication and presentation skills, with the ability to translate complex concepts into clear, customer-friendly insights.
    • Strong interpersonal skills with a customer-first mindset; comfortable working independently while contributing effectively within a team.
    • Exceptional attention to detail, time management, and responsiveness to customer needs and deadlines.
    • Proficiency with CRM platforms (Salesforce preferred), Microsoft Office, and modern customer success and sales tools.
    • Bachelor's degree in a relevant business discipline or equivalent experience in customer success or account management.
    • This is a full-time position.
    What's in it for You
    • Working for an established Market Leader with innovative solutions that deliver clear, measurable value to clients
    • Competitive compensation with additional variable compensation based on retention KPI's.
    • Full benefits and 401K
    • Fitness membership reimbursement We believe physical and mental health is important.
    • Remote employment
    Fusable participates in the E-Verify program.
    View the Participant & Right to Work Poster in English | Español
    https://www.e-
    Equal Employment Opportunity - Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    Equal Opportunity Employer

  • Work in company

    Manager, College Success

    Only for registered members

    Manager, College Success · Road to Hire is seeking exceptional mission-aligned talent to join its team, as it pivots to a new chapter to position itself for new heights of success and organizational excellence. The Manager, College Success leads a coaching team dedicated to drivi ...

    Charlotte

    5 days ago

  • Work in company

    Client Success Manager

    Only for registered members

    Own the post-sale customer experience by developing and executing success strategies that drive engagement, satisfaction, retention, and long-term value. · ...

    Charlotte

    1 month ago

  • Work in company

    Manager, College Success

    Only for registered members

    Manager, College Success · Road to Hire is seeking exceptional mission-aligned talent to join its team, as it pivots to a new chapter to position itself for new heights of success and organizational excellence. The Manager, College Success leads a coaching team dedicated to drivi ...

    Charlotte

    5 days ago

  • Work in company

    Client Success Manager

    Only for registered members

    We're looking for a Client Success Manager who is passionate about building strong client relationships, · a knack for problem-solving and thrives in a collaborative environment.The ideal candidate will have on-site property management experience and a solid understanding of mult ...

    Charlotte $55,000 - $60,000 (USD)

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    + Manage CGN's recurring client relationships with a focus on ongoing SEO partnerships · + Serve as a trusted advisor for clients and lead strategic conversations · + Ensure clients have an exceptional experience and achieve measurable business results+ ...

    Charlotte $70,000 - $80,000 (USD)

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    This position is for a seasoned professional in Customer Service who works independently resolving complex customer inquiries This role maintains databases makes recommendations to management for customer issue prevention and sales team identifies sales opportunities Makes update ...

    Charlotte

    1 month ago

  • Work in company Remote job

    Client Success Manager

    Only for registered members

    We're looking for a Client Success Manager (CSM) to join our growing team. In this role, you'll guide dealerships through the onboarding, training and adoption of the NCC Complete Credit suite. · Lead onboarding and training sessions for dealership teams on NCC's Complete Credit ...

    Charlotte, NC

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager (CSM) is responsible for managing and growing client relationships, driving product adoption, and ensuring successful implementations for our philanthropy-tech platform, · Give. · Own Customer Relationships: Manage a set of client accounts, · serving ...

    Charlotte $70,000 - $80,000 (USD) Full time

    3 weeks ago

  • Work in company

    Partner Success Manager

    Only for registered members

    At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, · reliable internet connections... · ...

    Charlotte

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    · What We're Looking For: · Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in de ...

    Charlotte $48,000 - $107,000 (USD)

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About The Role · The Customer Success Manager is responsible for managing, retaining, and growing a portfolio of assigned Avail clients. This role serves as the primary point of contact for customers, balancing strategic relationship management with hands on project execution to ...

    Charlotte $70,000 - $130,000 (USD) per year

    1 week ago

  • Work in company

    Partner Success Manager

    Only for registered members

    This position reports to and works in conjunction with the Manager Business Development to develop strategies that support Partner success and revenue assurance for Indirect Channel. · Support Partners throughout customer lifecycle. · Liaison between Brightspeed Direct Sales team ...

    Charlotte Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. · ...

    Charlotte, NC

    1 month ago

  • Work in company

    Manager, College Success

    Only for registered members

    Manager, College Success · Road to Hire is seeking exceptional mission-aligned talent to join its team, as it pivots to a new chapter to position itself for new heights of success and organizational excellence. The Manager, College Success leads a coaching team dedicated to drivi ...

    Charlotte, NC

    4 days ago

  • Work in company

    Client Success Manager

    Only for registered members

    The Client Success Manager (CSM) owns and manages CGN's recurring client relationships.This role ensures clients have an exceptional experience. · ...

    Charlotte $70,000 - $80,000 (USD)

    2 weeks ago

  • Work in company

    Community Success Manager

    Only for registered members

    A Community Success Manager is being recruited to steward, grow and elevate the member experience for a confidential and high-trust peer-to-peer forum. · The ideal candidate will combine operational excellence with emotional intelligence and a deep appreciation for peer-to-peer l ...

    Charlotte

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    ABOUT US · Founded in 2016, Heimdall Power is on a mission to make the world's power grids smarter and more resilient. Today, more than 50 utilities across 20 countries rely on us to get more out of their grids—boosting performance, preventing outages, protecting critical infrast ...

    Charlotte $70,000 - $130,000 (USD) per year

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    · Who You Are · You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels.  You have a natural ability to inspire and lead cross-functi ...

    Charlotte, North Carolina $70,000 - $130,000 (USD) per year

    1 week ago

  • Work in company

    Client Success Manager

    Only for registered members

    Supports digital sales efforts while executing campaigns accurately and efficiently. · Delivers exceptional communication and reporting to all stakeholders. · ...

    Charlotte

    3 weeks ago

  • Work in company

    Client Success Manager

    Only for registered members

    What You Will Do · Own the post-sale customer experience by developing and executing success strategies that drive engagement, satisfaction, retention, and long-term value. · Lead recurring client business reviews—both internal and external—providing data-driven insights that sup ...

    Charlotte, North Carolina, , United States $60,000 - $115,000 (USD) per year

    6 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About Cyware · Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platfor ...

    Charlotte $70,000 - $130,000 (USD) per year

    1 week ago

Jobs
>
Client success manager
>
Jobs for Client success manager in Charlotte