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    Shift Leader - Pinehurst, United States - Caribou Coffee

    Caribou Coffee
    Caribou Coffee Pinehurst, United States

    3 weeks ago

    Caribou Coffee background
    Description
    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD This is our purpose.

    Our team brings this to life by focusing on whats really important around here TEAM, GUEST, QUALITY Its that simple.

    If youre ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd Apply today and be part of the Bou Crew

    Position Overview:

    The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager.

    The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.


    DOING What you deliver:
    Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
    Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
    Thinks strategically about maximizing product sales and waste management
    Demonstrates total store vision to take ownership of the look and feel of the store
    Knowledgeable about the deployment for the day, and the roles and responsibilities associated
    Consistently leverages effective communication on the floor during the shift
    Sees the needs of the team and guest and addresses situations before they become problematic
    Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
    Takes ownership not only for the current shift, but also the shift that follows
    Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
    Actively and in the moment coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
    Trains team on role responsibilities, product knowledge and promotional items

    Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.

    Actively develops Team Members and is in conversations about career and professional growth.

    BEING How you show up:
    Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
    Takes ownership for their impact on other people and actively manages how they show up
    Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
    Is resilient under pressure and brings a being of calm in critical moments
    Brings joyfulness to leading the team, serving guests and being a community member
    Seeks to be of service and create success for others
    Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
    Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
    Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
    Takes ownership for, and is eager to, make a positive impact on others
    Seeks to create an inclusive and inspiring culture on every shift with every team member
    Takes full ownership of their own development and actively seeks feedback and growth opportunities


    Qualifications:

    Required:
    At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
    Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
    Must be at least 18 years of age


    Preferred:
    High school diploma or GED equivalent
    A valid drivers license and reliable transportation


    Physical Requirements:


    The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

    The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

    Caribou Coffee Operating Company, Inc.

    and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    If you have a disability or special need that requires accommodation, please let us know.

    NSO123

    Address:
    | 9745 US Hwy , Southern Pines, North Carolina 28374 |


    The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

    These physical demands may be accomplished with or without reasonable accommodations.

    The duties of this position may change from time to time.

    Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers.

    This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

    Caribou Coffee Company, Inc.

    and its subsidiaries (Company) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.


    Brand:
    Caribou Coffee

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