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Customer Experience Specialist - Milford, United States - Myers Industries
Description
Our One Myers team is made up of some of the most revered brands in the industry, including:Myers Tire Supply, Patch Rubber Company, Tuffy Manufacturing, Akro-Mils, Scepter, Buckhorn Inc, Jamco Products, Ameri-Kart, Elkhart Plastics and Trilogy Plastics.
Our people are the engine behind our growth, and they work to deepen our customer relationships, serve our niche industries, and drive our success.
CUSTOMER EXPERIENCE SPECIALIST
Why Buckhorn?
Buckhorn, a Myers Industries Company, is a recognized leading manufacturer of reusable packaging solutions for our customers in the automotive, manufacturing, distribution, bakery, agriculture, and food processing industries.
Through customer-driven innovation and our culture of continuous improvement, Buckhorn designs products that protect the world's best brands, improve workflow, reduce operating costs, and increase profitability for our customers.
Every Buckhorn employee is empowered to contribute, innovate, and share in our customer successes.Your Mission
Are you passionate about providing exceptional customer service? Is communication one of your strongest skills? Do you enjoy collaborating with others to achieve a common goal? Are you the "go-to person" at work or in your community? Would your friends and family describe you as resourceful and motivated to challenge yourself and others to deliver the best outcomes? At Buckhorn, we believe in consistently delivering a best-in-class customer experience through collaboration, outstanding service, and exceeding customer expectations.
Your role is an integral part of our team, as you will be the primary inside contact for a select group of our customers.
Your ObjectivesDeliver an excellent customer experience with every interaction.
Process large, customized orders quickly and with accuracy
.
Research past orders.
Proactively communicate status to customers throughout the order cycle.
Collaborate daily with sales and operations teams to meet or exceed customer expectations.
The Value You Deliver
Customer Intimacy
:
Approach all interactions with a "Customer First" mindset. Build strong relationships with customers and consistently identify opportunities to exceed expectations.
Bias for Action
:
Anticipate, investigate, and resolve any gaps before it impacts the customer.
Analytical and Results-Oriented
:
Analyze data, apply reasoning skills, and effectively present information to solve problems independently.
Structured and Organized
:
Ensure quick resolution of inquiries through deployment of strong organizational and multi-tasking skills.
Transparency and Integrity
:
Communicate openly and always prioritize creating successful outcomes for our customers and our business.
Flexible and Exploratory
:
Seek new opportunities and change through desire to learn. Dedicate yourself to continuous improvement of all processes that affect our customers.
Humble and Team-Oriented
:
Develop and nurture strong relationships while collaborating with customers and all functional departments.
Your personal accountability and pride for always delivering the best will engage others and cultivate successful outcomes for our customers.
The Skills You BringBachelor's Degree
preferred.
3-4+ years of Customer Service experience
2-4 years' experience in a manufacturing environment
preferred.
PC proficiency, including advanced capabilities in Excel, PowerPoint & Outlook
Experience running customized reports to gather and synthesize data.
Ability to balance working independently and influence others to achieve improved outcomes.
Advanced communication skills to read, analyze, and interpret data and write business correspondence in a professional manner.
Myers Industries, Inc.
is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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