Underwriting Supervisor - York, PA, US

Who We Are · For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the larges ...

Job description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriting Supervisor for our Glatfelter Healthcare team who will support the Program Manager in managing the underwriting of an assigned Program including responsibility for profit and loss.  The position is responsible for demonstrating exemplary customer relationships with producers and all Glatfelter associates through demonstrated professional communications skills.  The supervisor assumes responsibility for the Program Manager when that individual is not available. The supervisor will manage the quality and quantity of work performed by the P&C Underwriters, and provide guidance, training, and support to the underwriting staff.  

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Manages the daily underwriting of the property & casualty book of insurance business within delegated underwriting authority to assure adherence to GIG underwriting guidelines and appropriate risk selection and pricing.  
• Monitors employee's adherence to authority delegation, oversees underwriting activities through internal referrals, file reviews and periodic internal audit. 
• Manages workflow and processing issues within assigned territory and may maintain underwriting responsibility for an assigned group of agents.
• On a referral basis, accepts, rejects or requests additional information from the submitting client. 
• On a referral basis, receives and reviews new business submissions for completeness and acceptability. 
• Reviews exception renewals in accordance with guidelines and recommends pricing and coverage changes.
• Reviews and takes appropriate action within their authority on any transaction(s) that exceed the written underwriting authority of the Underwriter. 
• Monitors rate vs. target, pricing standards/guidelines, risk control and claims activities for accounts within assigned territory or book of business.
• Evaluates and compares competitor's forms and coverages in conjunction with Product or Program Manager.
• Assists Program Manager with edits or revisions to program underwriting guidelines or coverage forms.
• In conjunction with the Program Manager and other Underwriting Supervisors, establishes, implements, and communicates divisional underwriting philosophies and systems. 
• Reviews appeals by clients and recommends appropriate action. 
• Responds to inquiries from clients regarding pricing and coverage issues. 
• Refers and suggests action on any unusual exposures to the Program Manager for approval. 
• Communicates with program sales staff regarding current market conditions, problems, and opportunities in region.
• Attends agent meetings, conventions, trade shows, visits client offices as needed. 
• Prepares and submits reports for management use as required. 
• Plans and assists with product knowledge seminars as needed. 
• Assists with the recruitment and selection of new underwriting associates.
• Coordinates and guides training through the creation and management of performance plans to support staff growth and professional development.
• Monitors the quality and quantity of work by underwriters and underwriting assistants in respective program area.
• Maintains OnBase files consistent with standard file procedures
• Evaluates the performance of direct reports on an ongoing basis and provides feedback and coaching, as needed, and conducts annual performance reviews on a timely basis.
• Performs other duties and special projects as assigned by management

What We're Looking For

• BA degree in insurance, business or related field preferred or appropriate industry related experience. 
• Must attain or be working toward AU, CPCU, ARM designation or comparable higher insurance education.
• Must have a minimum of five (5) years commercial lines underwriting or related experience in either an insurance company or in an agency.   
• Must have or attain within three (3) months and maintain current property-casualty license for resident state and other licenses as required.  
• Prior supervisory experience required.
• Demonstrated understanding and knowledge of GIG underwriting authority and underwriting rules, risk selection and pricing, available coverage, industry and regional issues and trends. 
• Demonstrated ability to work with agency distributors toward desired outcome; relationship building.
• Mathematical ability required to properly equate exposure with premium and understand significance of management reports and actuarial reviews.
• Demonstrated leadership and coaching ability 
• Accountable, confident and self-directed with the ability to work independently and function as a team leader and a team player.
• Strong written and verbal communication skills with the ability to communicate to a wide variety of personalities in one on one and group meetings and through formal presentations.
• Ability to influence others to desired outcome
• Ability to cope with stressful situations.
• Organizational skills and ability to handle tasks on a priority basis required to maintain consistent high quality and quantity of work.
• Ability to provide direction to all underwriting staff within the respective assignment and to manage and monitor production within the underwriting teams.
• Demonstrated proficiency in use of Microsoft Office applications including Word and Excel.
• Additional knowledge and skills as detailed in the Underwriting Skill Matrix.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 11