Customer Service Account Manager III - Harvey, Illinois, , United States
21 hours ago
Job summary
We are currently looking for a Customer Service Account Manager to be based out of our Harvey IL facility Reporting to the Customer Service Manager the Customer Service Account Manager III will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore- Act as the lead contact for intercompany communication between RSM Demand Planning Traffic Quality AR Controllers IT Quotations Train CSAMs on the different processes included in the standard work for the position Assist CSAMs with any questions or issues they encounter Escalate to the Customer Service Manager when necessary Handle all aspects of customer service including entering tracking and invoicing orders and releasing material for shipment Heavy communication via email and telephone with customer base to handle all orders inquiries and follow up in a prompt and professional manner Communicate and coordinate with cross functional departments such as demand planning pricing traffic quality and accounts receivable to improve on time delivery Back up Customer Service Manager when necessary Manage Regional Territory agent standard processes to improve customer experience Review traffic reports for their territory Assist manager with Month End Closing Set up all new agent employees as part of electrical portal team Assist Desk Coverage Assist auditing CSR OE Weekly Report at KPI board Maintain Agent CSR List
Job description
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