Information Technology Support Specialist - Mt Pleasant, United States - Murray Resources

Murray Resources Mt Pleasant, United States

4 weeks ago

Description

A global leader in polymer solutions is looking for an

IT Specialist

to assist employees and customers with computer and network issues. The ideal candidate is a skilled information technology professional with creative problem-solving and troubleshooting skills.

With excellent communication, the new team member will enhance operational efficiency by providing prompt support while adhering to safety and quality standards, policies, and procedures.

Salary + Additional Benefits:
$65,000-$75,000
Medical, Dental, Vision Insurance
401K - company match

Location:
Mt. Pleasant, TN

Type of Position:
Direct Hire

Responsibilities:
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
Document, maintain, and upgrade or replace hardware and software systems.
Support and maintain user information, including rights, security, and system groups.
Troubleshoot and diagnose computer hardware and software issues.
Set up computer networks and assist employees and customers with IT-related problems.
Set up new EDI from outside customers.
Troubleshoot current EDI customer bases.
Set up new VPN and ability to troubleshoot all VPN cases.
Work with 3rd party IT vendor to troubleshoot problems and set up new employees.
Work with Global Support to set up all new employee emails and cell phones.
Set up accounts in customer portals.
Adhere to all company policies and procedures as outlined, including all safety and quality policies, procedures, and guidelines.

Requirements:
High School Diploma or G.E.D. required
Associate degree in IT or a bachelor's degree in computer science or networking preferred
3+ years of Information Technology experience
Proficient in Microsoft applications (Excel, Word, etc.)
10-key by touch
Experience and ability to set up and troubleshoot EDI/ERP systems with customers
Experience and ability to set up and troubleshoot VPN
Ability to multi-task, prioritize, and manage time effectively
Strong organizational skills
Excellent verbal and listening communication skills
Creative problem solving and troubleshooting skills
Strong work ethic with a positive attitude

Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness.

Troubleshooting for copy machines, fax machines, and multiple line phone system
Normal work schedule is Monday – Friday with a schedule of 8 hours daily; may require weekly overtime as well as limited overtime on the weekends

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications.

However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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