Senior Director User Services - San Jose, CA
1 month ago
Job summary
We're committed to bringing passion and customer focus to the business.We're looking for a Senior Director of User Services to lead our global team and drive digital workplace modernization and employee experience initiatives. The ideal candidate will have significant responsibility over end-user computing, service delivery or digital workplace functions and be able to influence senior executives and drive cross-functional initiatives.
The role involves defining and executing the global End User Services strategy to support business growth, workforce productivity and operational resilience. It also includes overseeing enterprise service desk operations ensuring consistent measurable service levels rapid issue resolution and customer satisfaction managing endpoint engineering teams responsible for device imaging patching configuration management mobility endpoint security hardening implementing ITIL aligned processes establishing performance metrics dashboards KPIs optimizing service quality resource utilization driving adoption of emerging technologies such as AI support agents automated remediation virtual desktops zero touch provisioning leading strategy governance collaboration communication platforms partnering with Enterprise Architecture Infrastructure teams ensuring scalable secure resilient end user solutions ensuring endpoint environments comply corporate security regulatory privacy requirements conducting regular risk assessments implementing controls safeguarding enterprise assets developing managing operating budgets capital plans vendor partnerships devices software managed services evaluating negotiating contracts supplier agreements optimizin licensing asset lifecycle procurement processes controlling costs improving service quality leading mentoring growing high performing global teams across service desk endpoint engineering end user support fostering culture accountability customer centricity continuous improvement innovation building strong partnerships IT Units external partners.
Job description
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Access all high-level positions and get the job of your dreams.
Similar jobs
Senior Director User Services
1 month ago
We're committed to bringing passion and customer focus to the business. · To create a better world through technology that makes people's lives easier and more enjoyable. · ...
Manager, IT End User Services
1 month ago
We are seeking an experienced Manager of End User Services to lead our IT support team. · Come join us. · ...
IT End User Services Manager, IT Operations
1 month ago
This role will oversee Tesla IT Answers Deskside Support within the state of California. The job is based in either Fremont or Palo Alto, CA. · ...
IT End User Services Manager, IT Operations
1 month ago
This role will oversee Tesla IT Answers Deskside Support within the state of California. This role is based in either Fremont or Palo Alto CA. The position requires to be on-site with · ...
Senior Staff Experience Design
4 weeks ago
Collaborating with teams to implement global process improvements based on user insights and mentoring junior team members in user-centered design practices. · ...
Senior Manager, IT Service Delivery
1 month ago
Responsible for leading the delivery of IT support services to end users across the organization. This includes managing support teams, enhancing the user experience. · ...
The TikTok Customer Service Platform is primarily responsible for providing efficient support services to TikTok users collecting and analyzing user feedback assisting TikTok in continuously optimizing its products and services to enhance user experience and satisfaction. · Respo ...
Sr Staff Experience Designer: In-Store
1 week ago
Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals. · ...
Senior Manager, IT Service Delivery
1 month ago
Responsible for leading the delivery of IT support services to end users across the organization. · Managing support teams and enhancing user experience · Ensuring effective operation of service desk · ...
Senior Manager, IT Service Delivery
1 week ago
The Senior Manager will lead the delivery of IT support services to end users across the organization. This includes managing support teams, enhancing user experience and ensuring effective operation of the service desk. · ...
Staff Experience Designer
1 week ago
Collaborate with stakeholders to prioritize user needs in design processes and facilitate workshops to gather insights and feedback from users. · Develop plans to enhance the user and customer experience across the digital and physical products · Meet team performance goals for m ...
IT end user End user support Manager
1 week ago
Provides on-site technical support for end user hardware and software. · ...
IT Help Desk Technician
1 week ago
The IT Helpdesk Technician will provide prompt technical support to internal users, diagnosing and resolving hardware, software, and network problems. · The role involves first-line technical support via phone, email, and in-person for hardware, software, and network issues. · ...
Senior Manager, IT Service Delivery
1 month ago
Responsible for leading the delivery of IT support services to end users across the organization. This includes managing support teams, enhancing the user experience, ensuring the effective operation of the service desk, and implementing best practices for incident management, se ...
IT Help Desk Technician
1 week ago
The IT Helpdesk Technician will be the first point of contact for all IT-related issues. · Providing prompt, courteous and effective technical support to internal users. · ...
IT Help Desk Technician
1 week ago
The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. · Provide timely and effective first-line technical support to end-users via phone, email, and in-person for ha ...
IT Help Desk Technician
1 month ago
The IT Helpdesk Technician will be the first point of contact for all IT-related issues, · providing prompt, courteous, and effective technical support to internal users.Associate's degree in Information Technology, Computer Science, · Strong troubleshooting skills for common har ...
IT Help Desk Technician
1 month ago
The IT Helpdesk Technician will be the first point of contact for all IT-related issues, · providing prompt, courteous, and effective technical support to internal users.First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone ...
The requirement is for the reporting and analytics platform team who provides self service BI to the users. · ...
Audio Visual Technician
4 weeks ago
We are seeking a skilled Audio-Visual (AV) support engineer to provide advanced on-site and remote IT support to end users. · ...