- Dispatch Operations: Coordinate and dispatch NEMT vehicles efficiently to meet scheduled transport requests
- Customer Service: Deliver outstanding service, addressing inquiries and concerns with professionalism
- Communication: Maintain clear communication with drivers, passengers, and team members using various tools
- Geographical Knowledge: Leverage knowledge of local and regional geography for optimal route planning
- Scheduling: Manage daily transportation schedules to ensure punctuality
- Emergency Response: Work with emergency services when necessary to guarantee passenger safety
- Documentation: Keep accurate records of customer requests, services, charges, and expenses
- Technology Proficiency: Utilize dispatch software, GPS, and other technologies for effective operations
- Problem-Solving: Address and resolve logistical issues swiftly to avoid service interruptions
- Compliance: Adhere to company policies, procedures, and regulations.
- Education: A high school diploma or equivalent; dispatching certifications are a plus
- Experience: Prior experience in NEMT dispatching or related fields is preferred
- Communication Skills: Exceptional verbal and written communication abilities
- Empathy: A genuine understanding and empathy towards passengers' medical needs
- Technology Skills: Proficiency in dispatch software, Microsoft Office, and communication tools
- Geographical Knowledge: Strong knowledge of local and regional areas
- Problem-Solving: Excellent critical thinking and decision-making skills
- Flexibility: Openness to working flexible hours, including weekends and holidays
- Team Collaboration: Ability to work effectively with drivers and team members towards common goals
- Customer Focus: A commitment to prioritizing customer satisfaction
tmg-dispatch - Las Vegas, United States - GMTCare
GMTCare
Las Vegas, United States
2 weeks ago
Description
About TMGAt TMG, we are at the forefront of Non-Emergency Medical Transportation (NEMT), committed to delivering reliable and compassionate transport services for individuals requiring medical assistance. We are currently seeking a motivated NEMT Dispatcher to join our team and play a crucial role in upholding our dedication to exceptional service. This is an excellent opportunity for a dynamic individual to contribute significantly to our mission and community.
Key Responsibilities
As a NEMT Dispatcher, you will be entrusted with a variety of responsibilities to ensure the smooth operation of our services:
The ideal candidate for the NEMT Dispatcher role will possess the following qualifications: