Representative, Registration - Eugene, United States - Kaiser Permanente

Kaiser Permanente Eugene, United States

2 weeks ago

Description

: Job Summary:

Registers patients to receive medical services in clinic, hospital inpatient, Ambulatory, or Emergency services. Obtains demographic information, validates and verifies insurance, and receives payments, based on established manual or technological protocols, refers patients to Financial Advocates. Answers and/or refers questions received from patients, visitors, staff as appropriate. Performs various related cash handling procedures per SOX control regulations. Staff members in this position may perform all, or a combination of the duties described depending upon their assigned work area and the specific needs of the department.

Essential Responsibilities:

Registration: Greets and registers patients for various medical care in the clinic setting potentially in a 24 hour, 7 day a week environment and in a highly active fast paced setting such as the Emergency department. Verifies the patient demographic and insurance information with the patient consistent with the National Registration Standards and regional policies. Verifies Insurance Eligibility and Benefits (including policy limitations) for all payers using approved system to check for eligibility and benefit information. Uses problem-solving skills to verify patient identification through patient name, spouse names, social security number, date of birth and address in order to identify and minimize duplicate medical records. Interview patient to obtain/determine payer source, financial and demographic information and obtains appropriate signatures. Verifies, identifies, and inputs Other Coverage Information (OCI), primary, secondary, and tertiary payers for services provided.
Revenue Collection: Determines and collects cost-shares, and partial payments for services to be received. Enter/verify payments in the computer, close cash drawers, count currency, checks, and credit card payments at the end of each shift, and create deposits per cash handling policies. Maintains billing accuracy and compliance per KPNW and National Revenue Cycle policies. Communicate to the patient the Northwests policy on payment of services or prepayment when significant patient liabilities are identified. Collect past due balances and refers, as appropriate, to financial counselors.
Appointing & Messaging: Takes messages as required according to scripts and guidelines. May schedule and/or cancel appointments based on members needs and regional policies and procedures. If applicable, makes return appointments and referrals.
Regulatory/Organizational Compliance: Explains and requests patients to sign regulatory forms such as consent and release forms as required. Makes copies or scans of patient identification, insurance information and other related forms and documents. Fully understands and adheres to the rules and regulations of Medicare, Medicaid, Managed Care and Commercial payers regarding referrals, preauthorization and pre-certification requirements. Is knowledgeable and maintains compliance with CMS by accurately completing Medicare Secondary Payer screening information. Explains basic KPNW Medical Center and/or clinic policies and procedures to patients.
General Services: Stocks appropriate forms and supplies. Demonstrates responsibility in handling supplies and equipment in a cost-effective manner and according to standards such as policies, procedures, and infection control guidelines. Assist patients by providing phone numbers, facility directions and office layouts; Directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy. May assist with the orientation of new personnel. Performs all other duties as assigned consistent with job description.

Basic Qualifications:
Experience

Six (6) months of health care financial OR six (6) months of cash handling OR six (6) months customer service experience in high volume customer service environment.
Two (2) years of experience keyboarding/typing and navigating multiple computer applications in a Windows environment including data input.
Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Additional Requirements:

Excellent verbal and written English communication skills.
Excellent organizational skills, flexibility and ability to switch tasks frequently.
Final candidates will complete approved medical terminology course within six months of date of hire.
Strong complex problem solving skills and the ability to make decisions independently.
Excellent organizational skills, flexibility and ability to switch tasks frequently.

Preferred Qualifications:

Previous hospital or ambulatory clinic registration experience.
Previous Experience with EPIC applications.
Certification by HFMA or NAHAM preferred.

Primary Location: Oregon,Eugene,Eugene Chase Garden Medical Offices
Scheduled Weekly Hours: 24
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 12:15 PM
Working Hours End: 05:00 PM
Job Schedule: Part-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: W06|SEIU|Local 49
Job Level: Entry Level
Department: Eugene Chase Gardens - Reception/Cashier-Day
Pay Range: $ $25.02 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 10 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

Representative, Registration

3 weeks ago

Kaiser Permanente Eugene, United States

Kaiser Permanente - [Medical Office Assistant / Admitting Clerk] As a Registration Representative at Kaiser Permanente, you'll: Greet and register patients for various medical care in the clinic setting; Verify the patient demographic and insurance information with the patient; V ...
Patient Registration Specialist

1 week ago

Slocum Center Eugene, United States

The Registration Team is responsible for welcoming patients at the Slocum Center. It is a fast paced, multi tasking team where there is never a dull moment. It is an excellent place to learn about the operations of healthcare offices in a short amount of time. · Teamwork and good ...
Rental Inventory Specialist

3 weeks ago

Peterson Eugene, United States

It's your time, make it matter. · At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our comm ...
Business Office Representative Clerk, Part Time

6 hours ago

SCA Health Eugene, United States Part time

Business Office Representative Clerk, Part Time - McKenzie Surgery Center · JOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPH · JOB_DESCRIPTION.SHARE.HTMLEugene, Oregon · McKenzie Surgery Center · Business Ops · Regular · Part-time · 1 · USD $21.00/Hr. · USD $21.00/Hr. · 33361 · Job D ...
Academic Scheduling Specialist

6 days ago

University of Oregon Eugene, United States

Academic Scheduling Specialist · Apply now Job no: 533711 · Work type: Classified Staff · Location: Eugene, OR · Categories: Administrative/Professional, Administrative/Office Support, Planning/Project Management · Department: Office of the Registrar · Classification: Administrat ...
Mental Health Specialist 1 or 2

2 weeks ago

Lane County Eugene, United States

Mental Health Specialist 1: $ $35.31 Hourly · Mental Health Specialist 2: $ $41.95 Hourly · These positions are eligible for sign-on compensation of $4,500 · About the Position · Lane County Behavior Health is looking for a Mental Health Clinician to join our Adult Outpatient Tea ...
Mental Health Specialist 1 or 2

2 weeks ago

Lane County Eugene, United States

Mental Health Specialist 1: $ $35.31 Hourly · Mental Health Specialist 2: $ $41.95 Hourly · These positions are eligible for sign-on compensation of $4,500 · About the Position · Lane County Behavior Health is looking for a Mental Health Clinician to join our Adult Outpatient Tea ...
Mental Health Specialist 1 or 2

4 days ago

Lane County Eugene, United States

This position is eligible for sign-on compensation of $4,500 · Mental Health Specialist 1: $ $35.31/Hourly · Mental Health Specialist 2: $$ $41.95/Hourly · About the Position · Lane County Behavioral Health is looking for a highly skilled individual to fill the role of Liaison f ...
Mental Health Specialist 1 or 2

4 days ago

Lane County Eugene, United States

Mental Health Specialist 1: $ $35.31 Hourly · Mental Health Specialist 2: $ $41.95 Hourly · These positions are eligible for sign-on compensation of $4,500 · About the Position · Lane County Behavior Health is looking for a Mental Health Clinician to join our Adult Outpatient Tea ...
Mental Health Specialist 1 or 2

2 weeks ago

Lane County Eugene, United States

This position is eligible for sign-on compensation of $4,500 · Mental Health Specialist 1: $ $35.31/Hourly · Mental Health Specialist 2: $$ $41.95/Hourly · About the Position · Lane County Behavioral Health is looking for a highly skilled individual to fill the role of Liaison f ...
Mental Health Specialist 1 or 2

2 weeks ago

Lane County, OR Eugene, United States

Mental Health Specialist 1: $ $35.31 Hourly · Mental Health Specialist 2: $ $41.95 Hourly · These positions are eligible for sign-on compensation of $4,500 · About the Position · Lane County Behavioral Health is looking for a Mental Health Clinician to join our Adult Outpatient T ...
Mental Health Specialist 1 or 2

1 week ago

Lane County, OR Eugene, United States

Mental Health Specialist 1: $ $35.31 Hourly · Mental Health Specialist 2: $ $41.95 Hourly · These positions are eligible for sign-on compensation of $4,500 · About the Position · Lane County Behavior Health is looking for a Mental Health Clinician to join our Adult Outpatient Tea ...
Voya Financial Advisor Eugene

3 weeks ago

Voya Financial Advisors Inc Eugene, United States

Voya Financial Advisors, Inc., a leading independent broker-dealer in the defined contribution & defined benefit business, is currently seeking a Financial Professional to join our team in the greater Eugene area to work plan sponsor relationships, including government, retail an ...
Mental Health Specialist 1 or 2

2 weeks ago

Lane County, OR Eugene, United States

Mental Health Specialist 1: $ $35.31 Hourly · Mental Health Specialist 2: $ $41.95 Hourly · These positions are eligible for sign-on compensation of $4,500 · About the Position · Lane County Behavior Health is looking for a Mental Health Clinician to join our Adult Outpatient Tea ...
Mental Health Specialist 1 or 2

1 week ago

Lane County, OR Eugene, United States

This position is eligible for sign-on compensation of $4,500 · Mental Health Specialist 1: $ $35.31/Hourly · Mental Health Specialist 2: $$ $41.95/Hourly · About the Position · Lane County Behavioral Health is looking for a highly skilled individual to fill the role of Liaison f ...
Student Records Specialist

4 days ago

University of Oregon Eugene, United States

Student Records Specialist · Apply now Job no: 533794 · Work type: Classified Staff · Location: Eugene, OR · Categories: Admissions/Financial Aid/Enrollment Management, Administrative/Office Support, Student Life/Services · Department: Office of the Registrar · Classification: Of ...
Transportation Engineer

2 weeks ago

DOWL Eugene, United States

** Transportation Engineer - Entry Level** · **Job Category****:** Engineering **Requisition Number****:** TRANS001729 Showing 1 location **Job Details** · **Description** · This is a full-time entry-level position with civil/transportation engineering duties within the Transp ...
Peer Support Specialist

1 week ago

Lane County, OR Eugene, United States

You are eligible for a sign-on compensation of $4,500 · About the Position · Lane County Behavioral Health is looking for dynamic Peer Support Specialist to join our team as mobile crisis service responders for our new Mobile Crisis Service of Lane County program (MCS-LC) which ...
Regional Sales Manager

1 week ago

Peterson Holding Eugene, United States Full time

It's your time, make it matter. · At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our commu ...
General Manager II

2 weeks ago

Advance Auto Parts Eugene, United States

Location: · Location: · General Manager II - Store in Eugene, OR at Advance Auto Parts **Location:** · **Career Description** · ****Job Description**** · A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with in ...