Automotive Customer Support Inspections - Flint, United States - Cox Enterprises

Description

**Primary Location:** Flint MI , Flint , MI , US **Automotive Customer Support Inspections $2,500 Sign On Bonus**

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

****Automotive Customer Support Inspections (CLIENT SOLUTIONS SPECIALIST II)****

**This role requires residency in or near the specified territory.**

A Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.

In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the clients expectations.

What Youll Do

Locate, start, move, and inspect vehicles on dealers lots safely.

Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.

Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)

Inspect and record vehicle equipment and options, including damage and missing or inoperable items.

Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.

Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.

Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.

Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.

Utilize Salesforce for planning, tracking, and reporting.

Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.

Develop and strengthen relationships with dealers over the phone, online, and in-person.

Reviews customers performance and recommends solutions for improving conversion rate and/or market share.

Partners with sales team in educating and training dealers on Manheim Express products and services.

Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients

Demonstrates professionalism and sincere appreciation for client relationships.

Strive to consistently improve the client experience by providing high levels of customer service.

Generates leads to other Cox Automotive business units.

Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

Performs other duties as assigned by management.

**Qualifications:**

High School Diploma/GED required.

Automotive knowledge preferred.

3+ years Auction experience or dealership experience preferred.

Valid drivers license and safe driving record required.

Reliable transportation is required. Mileage reimbursed.

Effective communication (written and verbal) and interpersonal skills required.

Strong technical aptitude.

Must be detail orientated.

Experience in navigating handheld and other documentation devices preferred.

Motivated to work independently with remote supervision.

Ability to multitask, follow directions and take instruction is required.

Body, paint, and mechanical repair knowledge helpful.

Familiarity with unibody and full-frame helpful.

Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.

Regularly required to stand, walk, talk, and hear.

Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle.

Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.

Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)

Exposure to moderate noise level, may be exposed to fumes and odors.

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Ability to engage customers in a consultative manner.

Solid computer skills, including ability to use Internet and MS Office effectively.

Ability to adapt to and work effectively within a constantly changing environment.

Excellent customer service and problem-solving skills required.

Ability to perform repetitive tasks; manual dexterity.

Who We Are

**About Cox Automotive**

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like , Manheim and vAuto.

**About Cox**

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

**Benefits**

Generous compensation plans

MyTime: Flexible time off policies

Cox U: Thousands of free online classes

Supportive Sales culture

Free in-network womens healthcare

Telehealth: Phone and video visits with a doctor in minutes

Dollars for Ideas: Well pay for your continuing education

Adoption assistance

Pet insurance for your fluffy loved ones

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication a