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    Quality Technician - Chicago, United States - Medix™

    Medix™
    Medix™ Chicago, United States

    1 month ago

    Default job background
    Upper Management / Consulting
    Description

    Quality Assurance Technician

    Location: Northfield, IL

    Pay: $27/HR

    Shift: Monday - Friday, 8AM to 5PM (Opportunity to work remotely Monday+Friday)

    QUALIFICATIONS:

    • Bachelor of Science in Biology or related field preferred
    • Minimum of one year of experience in Quality Assurance and Quality Control within an FDA-regulated industry.
    • Proficient in delivering customer service to both internal and external clients, adhering to service quality standards, and assessing customer satisfaction.
    • Skilled in managing and coordinating multiple tasks simultaneously, handling competing priorities, and meeting critical deadlines.
    • Proficiency in using Microsoft Office Suite.

    RESPONSIBILITIES:

    • Generate trending reports on complaints and initiate requests for corrective actions.
    • Update complaints in the SAP Complaint System, ensuring accurate logging and closure.
    • Conduct investigations into product complaints using methods such as sample performance testing, image evaluation, historical data analysis, and other techniques. Recommend product improvements based on these investigations.
    • Draft summary letters regarding complaint investigations to the individuals who reported the issues.
    • Issue credits, coordinate servicing, replacement orders, and/or Return Goods Authorizations (RGAs) as necessary for resolving complaints.
    • Follow up with the sales force regarding outstanding issues within the time frames specified in written procedures.
    • Coordinate and monitor rework/stock checks of products as needed in response to complaints.
    • Ensure compliance with Quality System Regulation (QST), ISO regulations, and policies and procedures.
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