Field Engineer - Los Angeles, United States - JobsRUs

    JobsRUs
    JobsRUs Los Angeles, United States

    4 weeks ago

    JobsRUs background
    Description
    is seeking to hire a Field Engineer for our client in Los Angeles, CA
    Benefits Available
    Weekly Pay
    $25.00/Hour


    Description:

    Day to Day Work:
    As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations
    This is a journeyman position for the typical desk side support technician
    You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
    You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk
    Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops
    Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
    Responsibilities
    Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation
    Maintains a high degree of professionalism in actions, demeanor and dress
    Insures customer satisfaction throughout the service delivery transaction
    Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation
    Maintains a high degree of professionalism in actions, demeanor and dress
    Insures customer satisfaction throughout the service delivery transaction

    Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac Sox 12.6 or later is a requirement.