Forward Deployed Engineer - Boston

Company Overview: · Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of ...

Job description

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, Microsoft and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Senior Forward Deployed Engineer at Maven AGI, you will be a critical member of our go to market team, supporting our customer experience team to drive the adoption of our AI solutions. Your role will involve understanding customer challenges, designing tailored solutions, and ensuring new customers are set up for success by delivering tangible business value. This position demands a combination of technical acumen, sales skills, and a passion for helping customers succeed throughout the entire customer journey.

What You'll Do:

• Solution Design: Work collaboratively with the sales, CX and product teams to develop customized solutions that address specific customer pain points and deliver measurable ROI at a fast time to value.

• Technical Implementation: as a post-sales motion, you will work hand in hand with project managers and solution engineering teams to deliver an implementation plan and full product roll out, leveraging the capabilities of Maven AGI's application platform

• Technical Demonstrations: as a pre-sales motion you will support with technical demonstrations and proof of concept exercises to lead the prospect through the art of the possibility.

• Enterprise Customer Interactions: Engage with customers to understand their business goals and technical requirements, acting as a trusted advisor throughout the implementation cycle and leading change management as an external consultant to partner with the customer.

• Coding: Develop and modify applications using the Maven SDK to demonstrate product features or support integrations during the sales process.

Feedback Loop: Gather insights from customer interactions to inform product development and improve our offerings, ensuring we continue to meet market demands.

Requirements

Who You Are:

• Technically Proficient: Comfortable software integration processes and coding in JavaScript on a NodeJS/NextJS stack (some Typescript and React experience a plus). Experience with REST APIs, ETL tools, and data integration solutions such as Workato, and AirByte is a plus.

• Sales-Focused Mindset: Previous experience in an implementation engineering or pre-sales role, with a track record of supporting successful sales outcomes.

• Customer-Centric Approach: Strong communication and interpersonal skills, with the ability to build relationships and influence decision-makers.

• Presentation Skills: Ability to deliver compelling PRDs, technical presentations and workback plans to both technical and non-technical audiences.

• Problem-Solving: Analytical thinking with the ability to quickly understand complex customer requirements and propose effective solutions.

• Passion for Technology: A genuine enthusiasm for technology and a desire to stay current with industry trends and advancements.

Nice To Haves:

• Experience with AI, LLMs and machine learning integrations.

• Familiarity with DevOps practices and CI/CD pipelines. Experience with DevOps tools such as GitLab, and Jenkins is a plus.

• Knowledge of security best practices for integrations. Experience with security and compliance regulatory requirements such as SOC 2, GDPR, and HIPAA is a plus.

Benefits

What We Offer:

• High Impact in the cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

• Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers

• We are data-driven

• Be entrepreneurial

• Strive to be better, together

MavenAGI is an equal-opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.