Senior Field Service Engineer - Tampa, United States - PerkinElmer

Description

Key Responsibilities:
Enhance the Customer ExperienceExcel at the installation, maintenance, validation and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class serviceDeliver customer training for instrument operation and user maintenanceServe as a member of the remote technical resolution teamPartner with our customers to understand their analytical workflow and applicationsCommunicate service offerings including training, support, software, laboratory services products and field upgradesSupport your TeamMentor and develop Customer Support Engineers in both technical and soft skillsSupport the local instrument sales representative(s) to help secure new instrument ordersProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contractsReview service contract offerings and deliverablesUnderstand and leverage organizational awareness of other functional groups and product lines to support your customers and team membersDrive Organizational GrowthContribute to account profitability through efficient service delivery and executionExcel with technical acumen and testing equipmentServe as an example of efficiency in all assigned administrative tasksEnhance PerkinElmers product quality by proactively reporting improvement opportunities via the quality notification processDemonstrated experience in instrumentation troubleshooting, repair, and qualification services

Basic Qualifications:
Bachelors degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, related military experience or commensurate work experience.
Knowledge of laboratory safety practices as defined by the Company and/or the customers site safety code.
Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.

Territory could include up to the entire state of Florida depending on overflow, but this role will predominantly be localized in the Tampa/St Petersburg area(car, phone and laptop are company provided).Must have a valid drivers license.

While performing the duties of this position you must always maintain safe motor vehicle operationAbility to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role.

The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.


Preferred Qualifications:

Masters degreeEligibility requires a minimum 5+ years of laboratory and/or field service experienceAdvanced knowledge of analytical equipment, laboratory environment, and/or instrument control softwareVendor issued certification on relevant laboratory equipmentExperience using Microsoft 365 and other business software platformsHas demonstrated experience in handling advanced and complicated technical and interpersonal escalationsDemonstrated ability to drive miscellaneous business projects through completionThe annualcompensation range for this full-time position is $65,000-$90,000.

The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

#J-18808-Ljbffr