- Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach
- Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment
- Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently
- Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests
- Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands
- Escalate internal systematic/process concerns until final solution/resolution is provided to customer
- Identify and upsell opportunities by recommending new or complementary products to meet customer needs
- Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction
- Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills
- Passionate about exceeding customer expectations
- Values teamwork and supports a team environment
- Desire to continually learn and improve skill set
- Skilled in deescalating situations both over the phone and in writing (email)
- Ability to maintain professional and helpful attitude in high-tension or stressful situations
- Assertiveness in pursuing resolution to issues
- Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas
- Must have high attention to detail and accurate data entry
- Must be able to manage multiple work items at one time with a high sense of urgency
- Must have strong problem solving and organization skills
- Shares learning with peers
- Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools
- Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships
- Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy
- Bilingual in Spanish is a plus but not required
- Ability to think critically, adapt to changing priorities, and resolve issues effectively
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This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, · answer their questions about Sherwin-Williams products, · and recommend the right solutions. · CUSTOMER SERVIC ...
Pewaukee1 month ago
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The individual selected for this role will be expected to work at various Sherwin-Williams store locations.This is a Full-Time job · Starting Pay: $17.85/hr or based on relevant experience. · ...
Pewaukee Full time3 weeks ago
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Job Description · The individual selected for this role will be expected to work at: · Store #3224, located at: 1350 Capitol Dr Ste 10, Meadow Grove Shpg Center, Pewaukee, WI 53072 · Store #3123 Brookfield · Store #3259 Oconomowoc · This is a Full-Time job · Starting Pay: $17.85/ ...
Pewaukee $32,000 - $52,000 (USD) per year2 days ago
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The individual selected for this role will be expected to work at: · Store #3224, located at: 1350 Capitol Dr Ste 10, Meadow Grove Shpg Center, Pewaukee, WI 53072 · Store #3123 Brookfield · Store #3259 Oconomowoc · This is a Full-Time job. ...
Pewaukee3 weeks ago
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Description · The individual selected for this role will be expected to work at: · Store #3224, located at: 1350 Capitol Dr Ste 10, Meadow Grove Shpg Center, Pewaukee, WI 53072 · Store #3123 Brookfield · Store #3259 Oconomowoc · This is a Full-Time job · Starting Pay: $17.85/hr o ...
Pewaukee, WI, United States $32,000 - $52,000 (USD) per year21 hours ago
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Description · The individual selected for this role will be expected to work at: · Store #3224, located at: 1350 Capitol Dr Ste 10, Meadow Grove Shpg Center, Pewaukee, WI 53072 · Store #3123 Brookfield · Store #3259 Oconomowoc · This is a Full-Time job · Starting Pay: $17.85/hr o ...
Pewaukee, WI, United States $32,000 - $52,000 (USD) per year1 week ago
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The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and take ...
Pewaukee, WI1 month ago
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Provide route relief when needed, deliver and merchandise products, and make sure every stop receives outstanding service. · Deliver, replenish, and rotate coffee tea related products at each scheduled stop; · Keep equipment clean operational complete at least one CQC Cup Quality ...
Pewaukee1 month ago
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Deliver coffee and tea products to customers on the designated route. Perform daily CQC checks to ensure high-quality beverages and manage invoices inventory and collections for the assigned accounts. · ...
Pewaukee2 weeks ago
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Picture your morning: it's 7:00 am on a Monday. You review your route, load coffee and tea products, and head out to keep our customers stocked and their beverage stations humming. · ...
Pewaukee, WI1 month ago
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We are looking for a skilled and detail-oriented Client Services Specialist to join our team in Hartland.This is an excellent opportunity for individuals who excel in customer service and organizational tasks within the printing or publishing industry. · ...
Hartland1 month ago
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Client Services Specialists are a primary point of contact for clients, · internal staff and insurance brokers and play a key role in the onboarding of new clients, · maintaining high levels of client satisfaction and providing ongoing sales and client support.Play lead role in n ...
Hartland4 weeks ago
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This position performs receptionist and administrative duties for the Department Director, supervisors, and managers. · ...
Waukesha, WI1 month ago
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We are looking for a skilled and detail-oriented Client Services Specialist to join our team in Hartland,Wisconsin.This is an excellent opportunity for individuals who excel in customer service and organizational tasks within the printing or publishing industry. · ...
Hartland, WI1 month ago
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Client Services Specialists are a primary point of contact for clients, internal staff and insurance brokers and play a key role in the onboarding of new clients, · resolving service issues, maintaining high levels of client satisfaction and providing ongoing sales and client sup ...
Hartland, WI4 weeks ago
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· Serve as a key problem-solving resource for our clients. · If you enjoy helping others, staying organized, and serving as a reliable primary point of contact with a calm, solution-oriented approach – this role may be a great fit. · What you'll doPlay a lead role in new client ...
Hartland, WI5 days ago
- Work in company
Certified Peer Support Specialist- Waukesha Court Services
Only for registered members
The Certified Peer Support Specialist will provide 1:1 peer support to individuals in need of peer support services in Waukesha County.Peer services include connecting peers with community resources and helping them navigate resources as well as providing strength based support a ...
Pewaukee1 month ago
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Come join our industry-leading company as a Guest Service Specialist and experience these benefits: · ...
Brookfield, WI1 month ago
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We're looking for a Service Support Specialist who thrives when the phone rings, the clock is ticking, and someone needs an answer yesterday. · You'll be the first friendly human our customers reach when important medical imaging equipment decides to have a tantrum. · This role i ...
Brookfield, WI1 week ago
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The individual selected for this role will be expected to work at Store #3194 and other Stores within a 15 mile radius when needed. · This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers. · Th ...
Waukesha Full time1 month ago
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We are always hiring Guest Service Specialists to support our growing customer base. · We exist to serve because you deserve better daily. · ...
Brookfield $15 - $18 (USD) Full time1 month ago
Customer Service Specialist - Pewaukee, WI - PPC Flexible Packaging
Description
Customer Service Representative
The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering
In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team.
Essential Accountabilities:
Key Characteristics & Abilities:
Minimum Qualifications:
5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred.
Required Skills:
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Zone Customer Service Specialist
Only for registered members Pewaukee
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Retail Customer Service Specialist
Full time Only for registered members Pewaukee
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Retail Customer Service Specialist
Only for registered members Pewaukee
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Retail Customer Service Specialist
Only for registered members Pewaukee
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Retail Customer Service Specialist
Only for registered members Pewaukee, WI, United States
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Retail Customer Service Specialist
Only for registered members Pewaukee, WI, United States
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Customer Service Specialist Manufacturing
Only for registered members Pewaukee, WI
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Coffee Service Route Account Specialist
Only for registered members Pewaukee
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Coffee Service Route Sales Specialist
Only for registered members Pewaukee
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Coffee Service Route Account Specialist
Only for registered members Pewaukee, WI
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Client Services Specialist
Only for registered members Hartland
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Client Services Specialist
Only for registered members Hartland
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Customer Service Specialist
Only for registered members Waukesha, WI
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Client Services Specialist
Only for registered members Hartland, WI
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Client Services Specialist
Only for registered members Hartland, WI
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Client Services Specialist
Only for registered members Hartland, WI
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Certified Peer Support Specialist- Waukesha Court Services
Only for registered members Pewaukee
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Guest Services Specialist
Only for registered members Brookfield, WI
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Service Support Specialist
Only for registered members Brookfield, WI
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Retail Customer Service Specialist
Full time Only for registered members Waukesha
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Guest Services Specialist
Full time Only for registered members Brookfield