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  • Member Experience Manager - Moreno Valley - EōS Fitness

    EōS Fitness
    EōS Fitness Moreno Valley

    2 weeks ago

    Description

    About EōS Fitness

    We are a bold, upbeat, and motivating fitness company that creates loyal, lifelong fans and exercise practitioners. Our core values include fighting hard to win, taking personal responsibility, being optimistic and having fun, learning and growing, and being a team player.

    Job Description

    We are seeking a dynamic and highly organized Member Experience Manager to support our members and guests by delivering best-in-class service. The successful candidate will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.

    Key Responsibilities

    • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
    • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
    • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
    • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.

    Requirements

    • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
    • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
    • Ability to multitask and thrive in a fast-paced, customer-facing environment.
    • Strong organizational skills and attention to detail.

    Benefits

    • A highly energetic and collaborative team.
    • A management team that cares about your professional development.
    • Free membership for you and plus one family member.
    • Discounted Personal Training, and merchandise -- including supplements.

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Member experience manager