Desktop Support IV - Madison, United States - Vision It US

Description

Job Description

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

Job Description:

The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system.

Responsibilities:

• The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices.
• They will also be installing new PC's and laptops to replace end of life cycle equipment.
• The technician will be doing those tasks while maintaining inventory and properly disposing of out dated equipment by recycling those items per DOC policies.
• The technician will also maintain and close work orders in the DOC ticketing system.
• The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.
• Desktop Support 4 - IS Technical Services Cons/Admin