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    International Export Logistics Coordinator - Romulus, United States - Focus Logistics Inc (SBA Global DTW)

    Focus Logistics Inc (SBA Global DTW)
    Focus Logistics Inc (SBA Global DTW) Romulus, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    We are looking to fill an Air/Sea Export Agent position. The individual best suited for this role is able to quickly master the International Operations side of our business.

    An Air/Sea Export Agent provides superior customer service that supports our operations team. You will use multiple resources to monitor, track, and update load statuses. We will look to you to help further establish and uphold our brand as we strive to continue to innovate industry standards and enhance service levels further

    Operational Duties Include, But are not Limited to:

    • Utilize multiple systems to help support daily business operations
    • Track and trace international shipments from pickup to delivery, providing up to date details in TMS (Transportation Management System)
    • Provide superior customer service to carriers and clients
    • Experience booking, tracking, and quoting Air/Sea Export business
    • Familiar with TSA regulations, AES Filings, Commercial Airlines, and LCL/FCL Carriers
    • Ability to create MAWB/MBL, HAWB/HBL, and Manifest documents
    • Experience with commercial invoice, certificate of origin, and other documents required for International trade
    • Responsible for handling high volume of e-mail and phone calls each day
    • Communicate and handle email requests effectively with internal and external business partners
    • Utilize problem solving skills effectively through all avenues of communication
    • Foster teamwork mentality to support continuous improvement in the organization
    • Uphold professionalism in the workplace
    • Research discrepancies and resolve variances in alignment with processes and workflow
    • Ability to work after-hours and some weekends during on-call rotation week
    • Validate business partner invoices for accuracy; correspond with key stakeholders to resolve inaccuracies or issues
    • Complete daily tasks and monitor activities to ensure efficiency throughout the week
    • Partner with the leadership and operations teams to identify, improve and implement effective process changes
    • Manage and monitor improvement actions to measure the success of changes and enhancements

    Skills and Requirements Needed to Succeed at Focus Logistics (SBA Global):

    • Ability to work in a fast-paced and goal driven office environment
    • Strong multi-tasking abilities
    • Exceptional customer service experience
    • Detail oriented
    • Ability to adapt to change
    • Knowledge of the International logistics market and industry trends
    • Experience working in freight forwarding, with emphasis on International trade
    • Proficient in Microsoft Office with emphasis on Outlook and Excel
    • Clear and concise verbal and written communication skills; ability to communicate well with customers, associates and management in a professional manner
    • Reliable transportation, excellent attendance, and a flexible schedule

    Our Logistics Coordinators provide crucial support to our operations teams which allows Focus Logistics Inc. (SBA Global) to provide superior service, their role is vital to what we stand for. If being a part of an industry changing, rapidly growing team excites you, apply today

    Company DescriptionAt Focus Logistics (SBA Global DTW) we know the way to foster a positive and enthusiastic workplace environment is to FOCUS on our people. We provide our team with cutting edge technology and the unique ability to make "on the spot" decisions without fear. We have the unique structure of an intimate local team backed by a vast network of 46 offices within the US and countless partners across the world.

    Our mission statement is:

    To provide a high quality of service oriented logistics services to the shipping community by creating an exciting, rewarding workplace where ordinary people can accomplish extraordinary things with enthusiasm and professionalism.

    Our FOCUS is on making our work environment upbeat, energetic and engaging. We believe this energy will cultivate the best outcome for proactive customer interactions. If you are looking for a data entry job, THIS IS NOT IT. We need individuals who are ready and willing to break industry standards, to creatively solve time sensitive and complex logistics challenges by utilizing an extensive network of resources we provide along with the element that only you can

    Are you ready for your ideas and strategies to be considered at the highest level of the company?
    Are you ready to contribute to a company and KNOW you are a key element of that team's success?
    Are you ready to take on the responsibility of creating a culture of accountability?
    Are you ready to be excited to come to work?

    If you said yes, you may be ready to FOCUS with us.

    Company Description

    At Focus Logistics (SBA Global DTW) we know the way to foster a positive and enthusiastic workplace environment is to FOCUS on our people. We provide our team with cutting edge technology and the unique ability to make "on the spot" decisions without fear. We have the unique structure of an intimate local team backed by a vast network of 46 offices within the US and countless partners across the world.\r
    \r
    Our mission statement is:\r
    \r
    To provide a high quality of service oriented logistics services to the shipping community by creating an exciting, rewarding workplace where ordinary people can accomplish extraordinary things with enthusiasm and professionalism.\r
    \r
    Our FOCUS is on making our work environment upbeat, energetic and engaging. We believe this energy will cultivate the best outcome for proactive customer interactions. If you are looking for a data entry job, THIS IS NOT IT. We need individuals who are ready and willing to break industry standards, to creatively solve time sensitive and complex logistics challenges by utilizing an extensive network of resources we provide along with the element that only you can \r
    \r
    Are you ready for your ideas and strategies to be considered at the highest level of the company? \r
    Are you ready to contribute to a company and KNOW you are a key element of that team's success? \r
    Are you ready to take on the responsibility of creating a culture of accountability?\r
    Are you ready to be excited to come to work?\r
    \r
    If you said yes, you may be ready to FOCUS with us.
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