No more applications are being accepted for this job
- Bilingual preferred.
- Minimum 6 months experience involving guest interaction, satisfaction, and hospitality.
- Knowledge of medical terminology, hospital systems, operations, locations and departments relatingto patient care.
- Knowledge of Patient Rights Responsibilities, Joint Commission standards, and centers for MedicareMedicaid regulations.
- Ability to maintain confidentiality of sensitive verbal and written information
- Working knowledge of windows-based office software, computers, and operating systemsAll LocationsTanner Hospital Carrollton-C0001; Tanner Hospital East Alabama-E0001; Tanner Hospital Villa Rica-V0001; Willowbrooke Hospital-W0001; Tanner Hospital Bremen-B0001
Patient Advocate - Carrollton, United States - Tanner Medical Center
Description
Job DescriptionThe Patient Experience Representative is dedicated to promoting the highest quality of hospitality andpatient guest satisfaction.They function as a non-clinical resource and liaison between the patientand their family, and the hospital and community it serves.
They ensure patient rights are respected,promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduitfor feedback to management and staff on issues related to patient satisfaction.
EducationHigh School Diploma or GEDExperienceSix months of related experienceQualifications*Experience in a hospital environment or customer service preferred.